Director/Senior Director of Data Science

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Director/Senior Director of Data Science at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

BetterHelp is looking for a Director/Senior Director of Data Science and Analytics to help us scale and increase our impact. You will lead the analytics and data science functions of the business, as well as a team of talented data scientists and analysts. You will use data to drive insight into the product and business with a focus on new user growth, retention and quality. The ideal candidate would have experience analyzing large and complex data sets related to web products, as well as extensive management experience. You'll be doing plenty of data science projects and post-hoc analysis, both to support product improvements and business decisions, as well as setting up infrastructure and frameworks for more efficient analysis.

What will you do?

• Lead and mentor a team of talented data scientists and analysts.
• Work closely with the leadership team to instill a data-driven culture.
• Lead the development and deployment of data science and ML models.
• Use data to optimize our monthly advertising/marketing budgets.
• Have the opportunity to use our terabytes of data to help us optimize and drive business impact.
• Be a part of setting up infrastructure to help other data scientists and analysts be more efficient.
• Slice and dice an enormous amount of data to gain insight on how to improve our products.
• Look at complex problems and come up with testable models and algorithms to optimize the platform.
• Develop theories that can be explored with analysis to help us improve.
• Set up BI tools and regular reporting services and interfaces.
• Enjoy great teamwork, have lots of fun, and take pride in building a world-class product that makes a difference in people's lives.
• Partnering up with key stakeholders and translating the adhoc needs to data science projects

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our Mountain View, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

Requirements

• BSc/MA in a quantitative discipline such as Statistics, Math, Economics, Computer Science, or Engineering
• At least 8 years of experience in a data science role involving user behavior (e.g. marketing, product)
• At least 5 years of experience managing a team of analysts and data scientists
• Advanced experience with SQL
• Advanced knowledge of statistics and inference work
• Experience developing and deploying machine learning models
• Expert in using tools like R and Python for data analysis
• Experience analyzing A/B tests
• Experience with BI tools like Tableau and Looker
• Experience analyzing large and complex data sets to drive business insights and decisions
• Excellent communication (oral and written), attention to detail, time management and organizational skills

Bonus (great to have but not required):

• Experience with two-sided products
• Experience in or supporting a growth team
• Coding experience
• Experience with MMM/DDA models

Benefits

• Competitive salary & equity compensation
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Unrivaled perks program (including free therapy, UberEats, and more)
• Remote work with regular in-person bonding experiences sponsored by the company
• Office in the heart of downtown Mountain View, a three-minute walk from Caltrain
• Commuter benefits, FSA accounts, and Employee Stock Purchase Programs
• The chance to build something that changes lives – and that 
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

 

The base salary range for this position is $240,000 - $290,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2024. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

 

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.