Operations Coordinator

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Operations Coordinator at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

BetterHelp is seeking an organized, enthusiastic, and handy to support the Operations team at our office in downtown Mountain View! In this role, you will work on a variety of projects to support our company’s goal of creating a welcoming, supportive, and functional physical environment for our employees. You will also work with the IT team to create a smooth onboarding process for new employees. The perfect candidate is someone who thrives in a fast-paced environment and loves a variety of tasks - both hands-on and digital.

What will you do? 

• Front desk duties - receiving guests, handling mail and deliveries, monitoring access to the office
• Assist with in-office lunch program M-F
• Maintaining a clean and professional appearance of our common areas and conference rooms
• Supporting the Operations & People Experience Specialist with facilities, vendor communication, and employee requests
• Maintain and organize office and kitchen supplies and ensure both are well-stocked at all times
• Assisting with planning and executing events, team lunches, work onsite weeks, offsite team building activities, celebrations, and company meetings
• Resolve administrative office problems and inquiries with manager's approval
• Miscellaneous office projects as needed

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Requirements

• Ambitious, hard-working, execution-oriented, and eager to get results
• A “nothing too big or small attitude” - a must!
• Ability to solve problems without a manual
• A thorough understanding of conference room technology and hardware (Zoom Rooms)
• Experience with Slack communication
• Excellent communication skills
• Strong ability to connect with people while also setting boundaries
• Strong planning and project management experience
• Ability to lift 50 lbs.
• Startup or tech company experience is a plus
• Willing to work onsite daily at our Mountain View, CA location until our office move to San Jose in the summer of 2025, where daily onsite work will continue

Benefits

• The chance to build something that changes lives – and that people love 
• Free BetterHelp accounts for all team members
• An awesome community of co-workers

The is a contract position with an hourly range of $28 - $30/hr.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.