VP of Clinical Quality, Operations, and Innovation

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the VP of Clinical Quality, Operations, and Innovation at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

This role is a critical member of the leadership team, responsible for overseeing all clinical aspects of the organization. This includes ensuring the highest standards of clinical quality, managing clinical operations, driving regulatory compliance, fostering clinical innovation, and providing strategic clinical leadership both internally and externally. This person will play a pivotal role in shaping the future of virtual mental health and wellness services at BetterHelp and ensuring our services meet the evolving needs of clients and stakeholders.

Reporting to the President, this role will collaborate closely with clinical leadership, product, technology, compliance, and analytics teams to scale a first-class quality infrastructure and foster a culture of continuous improvement across the organization.

What will you do?

Clinical Quality Oversight

• Develop and implement strategies for quality assurance, quality improvement, and patient safety across all virtual mental health services
• Build dashboards and KPIs that leverage clinical performance data to inform decisions, optimize care delivery, and demonstrate value to clients and members
• Ensure clinical services delivered through the virtual platform meet or exceed industry standards and best practices
• Utilize data analytics to identify trends, evaluate performance, and inform decision-making to enhance care and operational efficiency
• Ensure the company maintains all necessary accreditations and certifications, including HIPAA compliance and other regulatory standards

Clinical Operations Management

• Manage and support an existing team of licensed mental health professionals who oversee the operations of mental health services through the virtual platform, ensuring efficiency, effectiveness, and accessibility
• Develop protocols for crisis intervention and other critical services in a virtual environment
• Ensure compliance with applicable federal, state, and industry regulations (e.g., HIPAA, Joint Commission, NCQA, URAC)
• Prepare and lead accreditation readiness and audit processes
• Partner with legal and compliance teams on risk mitigation and regulatory updates
• Develop and oversee training and professional development programs focused on mental health delivery, clinical excellence, cultural competence, and patient engagement
• Create and refine protocols, guidelines, and workflows that ensure consistent, high-quality care across the network
  
  

Clinical Innovation

• Oversee initiatives to enhance the patient care journey through feedback collection, engagement strategies, and experience-driven innovation
• Collaborate with member services, marketing, and product teams to drive improvements in retention, satisfaction, and outcomes
• Together with the President, develop a roadmap for differentiated clinical strategy with a focus on AI and emerging technologies 
• Evaluate market trends and clinical growth opportunities that continue to expand BetterHelp’s presence and recognition nationally and internationally
• Collaborate with technology teams to develop and integrate new tools and features that enhance patient care and clinician efficiency
• Stay informed about emerging research and trends in mental health and telehealth, incorporating evidence-based practices into BetterHelp services

Clinical Leadership

• Provide strategic direction for clinical services, aligning with the company’s mission and goals
• Coordinate with other departments such as product, technology, compliance, marketing, and analytics teams
• Serve as the primary clinical spokesperson, representing the company at conferences, with media, and to stakeholders
• Build and maintain relationships with key stakeholders, including payers, partners, and the mental health community
• Participate in strategic planning and decision-making at the executive level
• Advocate for policies and regulations that support and expand access to virtual mental health care, working with legislative bodies and industry associations

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our Mountain View, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

Requirements

• Advanced clinical degree (MD, DO, PhD, PsyD, or equivalent in behavioral health such as LCSW, LMFT, LPC)
• Active clinical license (strongly preferred)
• 10 years of experience in clinical quality, safety, and operations, ideally in a digital health company or virtual behavioral health setting
• Deep understanding of telehealth, virtual care delivery, and digital innovation in healthcare
• Ability to clearly articulate key trends, needs, and opportunities in the mental healthcare market and use this information to inform clinical and growth strategy at a national scale
• Experience presenting to health plans, employers, advisory boards, and other external stakeholders on all clinical matters
• Strong analytical skills with experience using data to drive performance improvements and support quality initiatives
• Proven track record of leading cross-functional teams and building scalable clinical quality programs
• Experience with quality frameworks and standards such as NCQA, URAC, Joint Commission, and CMS

Benefits

• Competitive compensation 
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Holistic perks program (including free therapy, employee wellness, and more)
• Remote work with regular in-person bonding experiences sponsored by the company
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

The base salary range for this position is $250,000 - $310,000. In addition to the base salary, this position is eligible for a performance bonus, equity, and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.