Psychiatry Support Specialist

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the Psychiatry Support Specialist at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

We are seeking a compassionate and detail-oriented Psychiatry Support Specialist to join our clinical support team. This role plays a critical part in supporting psychiatry providers, patients, and care teams by assisting with non-clinical tasks, ensuring clear communication, and helping patients navigate care. The Psychiatry Support Specialist serves as the point of contact for patients and providers.

What will you do?

• Serve as the primary point of contact for psychiatry providers and psychiatric patients on the behalf of the provider as necessary.
• Respond promptly to patient inquiries, clarifying processes and coordinating follow-up care.
• Assist with scheduling psychiatric appointments and medication management sessions.
• Facilitate communication among psychiatrists, therapists, and other providers to support integrated, team-based care. Support providers with prescription refill requests, prior authorizations, and lab orders.
• Assist with onboarding new psychiatry providers
• Streamline workflows and collaborate with the clinical team to improve operational efficiency.
• Monitor and flag urgent patient concerns, escalating them appropriately to psychiatry providers or clinical managers.
• Contribute to data collection and reporting efforts to support quality improvement and compliance initiatives.
• Provide empathetic, respectful, and culturally sensitive support throughout each patient’s care journey.
• Foster a collaborative, compassionate, and patient-centered culture within the psychiatry team.

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

Requirements

• Bachelor’s degree in Nursing, Psychology, Social Work, Counseling, or a related field.
• Experience in behavioral health, psychiatry, or clinical support strongly preferred.
• Familiarity with mental health terminology and psychiatric medications.
• At least one year of experience in patient support, customer service, or a related role.
• Strong verbal and written communication skills, with the ability to remain calm and professional in high-stress or crisis situations.
• Ability to work effectively in a digital healthcare or telehealth environment.
• Proficiency with EHR systems, Microsoft Office, and Google Workspace tools.
• Strong organizational and time management skills with exceptional attention to detail.
• Demonstrated ability to maintain confidentiality and adhere to HIPAA guidelines.
• Self-starter with a growth mindset, excellent interpersonal skills, and a collaborative, team-oriented attitude.
• Empathy, patience, and the ability to remain calm in stressful situations.
• Access to a private, HIPAA-compliant workspace.

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation 
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

The base salary range for this position is $25-$40/hour. In addition to the base salary, this position is eligible for the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.