Manager, Billing & Follow-up

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the Manager of Billing & Follow-up, you'll be a key leader in a newly formed department to bill and collect from insurance companies.  You will lead a team to ensure a high functioning revenue cycle to achieve our financial goals.

What are we looking for?

We are looking for this candidate to possess experience in the healthcare sector, specifically within a billing or payer follow-up role at a provider.  They should have a solid understanding of the claim submission, follow-up, and denial management processes, coupled with experience building processes and a high performing team to execute on them.

What will you do?

• Develop operational processes that align with revenue cycle management best practices aiming to maximize reimbursement
• Hire and lead a team that will own various claim edit, general follow-up, and denial management tasks with various payers
• Partner with the product department to identify areas of improvement within our technology workflow processes
• Monitor team productivity and create guidelines to review and audit staff quality
• Identify trends in payer behavior and surface them for leadership review
• Coordinate with various departments to resolve open accounts, including: clinical to appeal medical necessity denials, accounting for cash posting and reconciliation.

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

Requirements

• 5-7 years of experience in the healthcare space, preferably in an existing role doing billing and follow-up functions with insurance companies on behalf of providers
• 3+ years managing or leading a team who performs insurance or payer follow-up tasks
• Significant understanding of the claim submission process and common pain points that delay reimbursement from payers
• Exposure to clinicians that provide mental health and/or telehealth services
• Comfortable with ambiguity and seeks opportunities to shape operational strategy and initiatives
• Thoughtful and operationally excellent to set up processes and frameworks to achieve individual and team success
• Desires an environment that fosters growth through open feedback and high autonomy
• Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation 
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

The base salary range for this position is $120,000 - $150,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.