Medicare/Medicaid Enrollment Specialist

Who are we and why should you join us?

BetterHelp is on a mission to champion the well-being in all of us and make mental healthcare more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As an Medicare/Medicaid Enrollment Specialist at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. 

At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

The Medicare/Medicaid Enrollment Specialist will manage the end-to-end enrollment of designated entities into Medicare and Medicaid programs across all applicable states. This role is responsible for ensuring accurate, compliant, and timely submission of enrollment applications while serving as the primary point of contact with federal and state agencies throughout the enrollment lifecycle.

What will you do? 

• Manage the full enrollment process for Medicare and Medicaid across applicable states, from initial application through approval and effective date confirmation.
• Prepare, complete, and submit all required enrollment applications, attestations, and supporting documentation through CMS, Medicare Administrative Contractors (MACs), and state Medicaid agencies.
• Coordinate with internal stakeholders to gather and validate ownership, organizational, and compliance-related information required for enrollment.
• Ensure all submissions comply with federal and state regulatory requirements and organizational compliance standards.
• Track application status and proactively follow up with CMS, MACs, and state Medicaid agencies to drive timely approvals.
• Respond promptly to requests for additional information or corrections and manage resubmissions as needed.
• Serve as the primary point of contact for all enrollment-related communications, escalating issues and risks when appropriate.
• Maintain accurate and organized records of applications, correspondence, approvals, and effective dates to support audit readiness.
• Complete all work in alignment with organizational timelines, documentation standards, and compliance expectations.

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate in Pacific Time and candidates in any time zone are welcome to apply. 

Requirements

• Mid-level data entry and compliance experience.
• 1–2 years of hands-on experience with Medicare and Medicaid enrollment submissions.
• Demonstrated experience completing and submitting enrollment applications through CMS, Medicare Administrative Contractors (MACs), and state Medicaid agencies.
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to manage multiple submissions simultaneously and meet regulatory deadlines.
• Familiarity with healthcare compliance standards and enrollment documentation requirements.

Benefits

• The chance to build something that changes lives – and that people love 
• Free BetterHelp accounts for all team members
• An awesome community of co-workers

The is a remote contract position with an hourly range of $30 - $35/hr.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.