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Case Manager

Irvine, CA

At Better Tax Relief, we bring years of experience to the table and take pride in our nationwide service to individuals, families, and companies. We are dedicated to providing comprehensive solutions for IRS concerns, allowing our clients to rest easy without the burden of tax intricacies. Whether our clients are facing IRS debts, unfiled returns, audits, or other tax challenges, we stand by them as their unwavering support system. Consider us their trusted allies in navigating the complexities of the IRS, as we are committed to simplifying the process for them. Our dedicated team is here to offer professional assistance while delivering warmth, friendliness, and boundless energy throughout your tax relief journey.

This role is an in office position for candidates within a commutable distance of our Irvine location. This role is non-exempt, and pays $ 21.00 - $26.00 per hour + Commission TBD! This role is open to candidates who do not require visa sponsorship.

As a Tax Case Manager, you will oversee and manage tax cases for individuals and businesses, ensuring timely resolution and compliance with tax laws and regulations. Your primary responsibilities will include analyzing tax issues, developing case strategies, communicating with clients and tax authorities, and coordinating with internal and external stakeholders to achieve favorable outcomes for clients. You will also provide guidance and support to clients throughout the resolution process, including audits, appeals, and collections proceedings.

Benefits:

  • Medical, Dental, and Vision
  • Catered Lunches every Friday
  • A Fun Work Culture
  • Advancement and Growth Opportunities

Essential Duties and Responsibilities:

  • Manage a portfolio of tax cases for individuals and businesses, including audits, appeals, and collections proceedings.
  • Analyze tax issues and assess clients' tax positions to develop case strategies and action plans.
  • Communicate with clients to gather necessary information, explain tax processes and outcomes, and provide updates on case progress.
  • Liaise with tax authorities, including the Internal Revenue Service (IRS) and state tax agencies, to represent clients' interests and negotiate resolutions.
  • Prepare and review documentation, including tax returns, financial statements, and correspondence, to support clients' positions and respond to tax inquiries and notices.
  • Monitor deadlines and ensure timely submission of required documents and responses to tax authorities to avoid penalties and legal consequences.
  • Manage caseload, setting reminders, arranging appointments,, and maintaining regular client communication via email and SMS to progress cases. 
  • Provide guidance and support to clients throughout the resolution process, including explaining rights and options, addressing concerns, and managing expectations.
  • Stay updated on changes to tax laws, regulations, and procedures to ensure compliance and effectiveness in case management.
  • Maintain accurate and confidential records of client communications, case details, and outcomes in accordance with professional standards and regulations.

Qualifications:

  • Minimum 1 year of experience in tax case management, audit representation, or tax consulting.
  • High school diploma or equivalent; additional education in accounting, finance, or taxation preferred.
  • Strong knowledge of federal, state, and local tax laws, regulations, and procedures.
  • Strong communication and interpersonal skills, with the ability to communicate complex tax concepts clearly and effectively to clients and stakeholders.
  • Proficiency in tax preparation software, Microsoft Office Suite, and other relevant tools and technology.
  • Strong organizational and time management skills, with attention to detail and accuracy in documentation and case management.
  • Commitment to client service and confidentiality, with a high degree of professionalism and integrity.
  • Ability to adapt to changes in tax laws, regulations, and procedures and continuously improve case management practices.

We believe in your potential and are invested in your growth! APPLY TODAY, and let’s achieve our goals together!

Better Tax Relief  is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.

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