Customer Success Representative

About us:
Betty is an entertainment company innovating at the intersection of real money online casino (iCasino) and casual mobile gaming. Our accreditation by the Alcohol and Gaming Commission of Ontario (AGCO) marked our entrance as a B2C operator in February 2023, a milestone in redefining industry standards. At Betty, we are creating a new model for the online casino experience. We’re changing gambling for good. We offer a uniquely transparent way for players to relax, unwind and have fun in a safe and supportive environment. We are accessible, fair and inclusive, and we are just getting started. 

Are you ready to kick-start or continue your career in a dynamic, fast-growing industry? At Betty, we believe in investing in our people from day one. That’s why we created the Betty Training Program set to start on March 3rd - a full-time program designed to give you the knowledge, tools, and mentorship you need to thrive in the world of Customer Success and iGaming.

Your journey at Betty:

Month 1: Learn the Fundamentals
Step into the exciting world of iGaming and immerse yourself in Betty’s vibrant, people-first culture. You'll gain a strong understanding of the industry, our platform, and how we deliver exceptional customer experiences. Along the way, you'll connect with your peers and discover how we empower our customers.

Month 2: Master Your Skills
Now it's time to apply what you've learned! You'll be paired with a dedicated Customer Success Coach who will guide you through real-world challenges. You'll develop key skills in communication, problem-solving, and customer care, ensuring you’re ready to handle any situation with confidence and professionalism.

What you'll do:

• Provide fast, empathetic, and helpful responses to customer inquiries through channels like email and live chat.
• Support customers by explaining core features and helping them get the most out of our platform.
• Collect valuable feedback during interactions and share insights to help improve our products and services.
• Maintain a positive, service-oriented approach to ensure high levels of customer satisfaction and engagement.
• Learn and apply best practices for customer engagement while building your expertise in the platform.

What we're looking for: We don’t expect you to have tons of experience - just a willingness to learn and grow! Here’s what will set you up for success:

• Some experience or exposure to customer service, support, or any client-facing role (internships, part-time work, or volunteer experience all count!).
• Good typing skills (or a commitment to enhance speed and accuracy).
• Strong communication and active listening skills, with a passion for understanding and solving customer needs.
• Patience, empathy, and professionalism when interacting with customers.
• A growth mindset and a desire to quickly learn new systems, processes, and tools.
• A knack for organization and time management, even in busy environments.
• Fluency in English (spoken and written).

Why Join Betty?

• Competitive starting salary with a comprehensive benefits package that kicks after 3 months
• Gain industry-specific knowledge and skills that will set you apart in the customer success field.
• Learn directly from experienced professionals who are invested in your success.
• Be part of a company that values innovation, teamwork, and customer care.
• Experience the excitement of working in the rapidly evolving iGaming sector.