Technical & Escalations Expert

About us:
Betty is an entertainment company innovating at the intersection of real money online casino (iCasino) and casual mobile gaming.
Our accreditation by the Alcohol and Gaming Commission of Ontario (AGCO) marked our entrance as a B2C operator in February 2023, a milestone in redefining industry standards.
At Betty, we are creating a new model for the online casino experience. We’re changing gambling for good. We offer a uniquely transparent way for players to relax, unwind and have fun in a safe and supportive environment. We are accessible, fair and inclusive, and we are just getting started. 

You can expect to work with a talented, dedicated team in a supportive and collaborative environment. We care about our employees the same way we care about our players. 

As a Game Operations & Escalations Specialist, your expertise will ensure that games run smoothly, players have an optimal gaming experience, and any technical or operational issues are resolved promptly. This role combines elements of customer service, technical troubleshooting, and operational monitoring, all aimed at maintaining the integrity and success of the casino's gaming platform.

Your background:

• Prior experience in customer service, support, or a related client-facing role.
• Exceptional communication and interpersonal skills, with an ability to handle challenging 
• customer interactions with patience and professionalism.
• Quick learner with the ability to understand and explain complex systems and processes.
• A passion for customer satisfaction and a deep understanding of customer-centric service practices.
• Works well under pressure and ability to deliver within deadlines.
• Fluency in English.

In this role you will be: 

• Providing prompt and empathetic responses to customer inquiries through various channels, including email, chat and ticketing system. 
• Conducting customer education sessions, guiding them through the features and functionalities of our platform.
• Actively gathering and analyzing customer feedback, collaborating with product and development teams to enhance user experience.
• Monitoring customer satisfaction metrics and develop strategies to improve them, ensuring high levels of engagement and loyalty.

What we offer: 

• A chance to become a key person in a scale-up environment.
• A real opportunity to supercharge your skills & knowledge.
• Fun and collaborative team environment.