CRM Project Manager

About us:

Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

• We are honest - we value honesty in all aspects.
• Bring the Olives - we offer premium customer experience.
• Think Big - we believe in always striving for more.

The Role

As a Project Manager within our Live Ops and CRM teams, you will own the planning, coordination, and delivery of cross-functional initiatives that power our player experience. You will ensure that campaigns, tooling, process improvements, and platform enhancements are delivered on time, on scope, and with clear accountability. Acting as the connective tissue between LiveOps, CRM, Product and Data, you will bring structure, clarity, and momentum to a fast-paced operational environment.

Key Responsibilities:

• Own end-to-end project management for large multi-channel festive campaigns. 
• Drive delivery of new campaigns, tools, automation capabilities, and process improvements in line with quarterly plans. 
• Facilitate regular project rituals, including planning sessions, status updates, and retrospectives. 
• Align with external suppliers of LiveOps mechanics and plan their implementation into Betty’s ecosystem. 
• Partner closely with the VP of LiveOps to align roadmaps, communicate progress, and surface risks or blockers early. 

Requirements:

• Strong knowledge of the online entertainment industry (online casino/social games/mobile games)
• Robust analytical skills with a data-first mindset, prioritizing metrics-driven approaches to decision-making.
• Excellent project management skills. 
• This role is suitable for experienced Project Managers, but also CRM Managers or Product Managers. 
• Fluent in English with excellent communication skills - able to express ideas clearly and consider multiple perspectives.
• Good understanding of the product, finance and/or marketing areas

What we offer:            

• Competitive salary
• Premium Health insurance
• Career and skills development opportunities
• Fun and collaborative team environment
• New modern office space