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As our group continues to grow, we’re launching a new regulated venture in Great Britain. Betty UK is a startup company licensed by the Gambling Commission, as a casino operator in April 2026.
Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.
Our Values:
Key Responsibilities:
Requirements:
Preferable:
We offer:
Customer Success Representative | Betty UK
Sofia, Bulgaria
About Us:
Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.
Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.
As our group continues to grow, we’re launching a new regulated venture in Great Britain. Betty UK is a startup company licensed by the Gambling Commission, as a casino operator in April 2026.
Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.
Our Values:
- We are honest - we value honesty in all aspects.
- Bring the Olives - we offer premium customer experience.
- Think Big - we believe in always striving for more.
Key Responsibilities:
- Providing prompt and empathetic responses to customer inquiries through various channels, including email, chat, etc.
- Conducting customer education sessions, guiding them through the features and functionalities of our platform.
- Actively gathering and analyzing customer feedback, collaborating with product and development teams to enhance user experience.
- Monitoring customer satisfaction metrics and developing strategies to improve them, ensuring high levels of engagement and loyalty.
- Reviewing and actioning alerts for safer gambling, risk, fraud, KYC and AML
- Work in shifts, including late
Requirements:
- Fluency in English (Both written and verbal)
- Exceptional communication and interpersonal skills, with an ability to handle challenging customer interactions with patience and professionalism.
- Quick learner with the ability to understand and explain complex systems and processes.
- A passion for customer satisfaction and a deep understanding of customer-centric service practices.
Preferable:
- Prior experience in iGaming industry (1+ years)
- Prior compliance operations experience (safer gambling, risk, fraud, KYC and/or AML)
We offer:
- Competitive salary
- Performance-based incentives
- Premium Health insurance
- Career growth opportunities
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