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Account Resolution Specialist (Onsite)

Houston, TX

 

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 300,000 clients on their path to a brighter future.

While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

 

 

About the Role

Our Account Resolution Specialist play a key role in the success of our clients becoming free of debt. Working on behalf of clients, you will coordinate efforts to help negotiate delinquent accounts for the best possible savings. The ideal candidate will excel in communication and relationship-building with external partners, driving successful outcomes for both our clients and our business. This position offers a unique and rewarding opportunity to make a meaningful impact.

This position will be based in our office located at 1401 Enclave Parkway, Houston, TX 77077

What You’ll Do

  • Establish and maintain strong relationships with external partners to effectively negotiate delinquent accounts on behalf of clients.
  • Oversee client finances, providing guidance and determining the best strategies for addressing client inquiries and requests.
  • Utilize various tools and resources to consolidate common debts from multiple clients, enhancing negotiation leverage with agencies.
  • Demonstrate excellent time management and multitasking skills to efficiently manage account queues.
  • Consistently exhibit a genuine passion for helping others, with a strong focus on meeting clients' needs.
  • Participate in additional duties and special projects as required.

Qualifications

  • Bachelor’s degree in a relevant field (e.g., Business Administration, Finance, Banking, Actuarial Science) is preferred.
  • Exceptional communication skills, including listening, verbal, and written abilities.
  • Ability to thrive in a fast-paced environment.
  • Strong commitment to teamwork, collaboration, and fostering an inclusive environment.
  • A deep passion for assisting others, with a client-focused approach.
  • Proficiency in technology; experience with Salesforce or similar CRM systems is a plus.
The base salary range represents the anticipated salary range for this position. The actual base salary offered within the range will depend on numerous factors including the individual’s skills, experience, performance, and the location where work is performed. In addition to base salary, this position qualifies for commission.  Negotiation Specialists earn a monthly commission based on the amount of debt negotiated subject to the terms outlined in the company's commission plan.  Full-time employees hired into this position are eligible for health care benefits shown here.

Base Salary Range

$21 - $21 USD

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

  • Considerable employer contributions for health, dental, and vision programs
  • Generous PTO, paid holidays, and paid parental leave
  • 401(k) matching program
  • Merit advancement opportunities
  • Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions.  No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team.  No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.

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