Associate IT Support Specialist

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 300,000 clients on their path to a brighter future.

While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

About the Role

We are seeking an Associate IT Support Specialist able to contribute towards Beyond Finance’s ambitious growth. You will provide strategic, innovative, and cost-effective support solutions to increase efficiency, reliability, and integration of our services and operations. You will work in a semi-autonomous and fast-paced environment.

We’re looking for candidates willing to come into our Houston office 5 days a week. Come enjoy in-person team collaboration, catered lunches, and mentorship!

What You'll Do

The Associate IT Support Specialist will help

• Handle support of operations users in our Houston office onsite 5 days a week.
• Provide in-depth support efforts for specific technology products or applications.
• Install, configure and maintain onsite tech equipment for the Houston Office.
• Audit/maintain technology inventory at the Houston office.
• Remove and install hardware components and peripherals manually and via deployment console.
• Investigate, diagnose and resolve hardware issues.
• Manage, troubleshoot and provide solutions for a wide range of technical issues impacting users in person and remotely.
• Handle incidents flagged by Tier I, Tier II teams using an RCA/DMAIC framework.
• Identify and escalate trends, bugs and other system errors to Escalation, IT Engineering and Security teams.
• Build and maintain document library, knowledge base articles.
• Facilitate onboarding of new hires in person.
• Maintain key production SLA metrics such as response and resolution time.

What We Look For

• Advanced Experience with Windows operating systems, imaging technologies, asset tracking and inventory systems.
• Growth-oriented mindset, focusing on continuous development of skillset.
• Excellent customer service skills with the ability to work quickly and effectively.
• Experience with Call Center technologies & Network troubleshooting.
• Some experience with scripting languages (Powershell, Bash, Batch).
• Experience with PC Refresh Life Cycle Process and deployment.
• Experience with a major platform for ticketing and support (FreshService, Zendesk, Zoho, ServiceNow, etc.)
• Ability to troubleshoot in unfamiliar territory, provide technical support, and maintain third-party commercial SaaS applications.
• Excellent written and verbal communications skills.
• Proven ability to work successfully with limited supervision.

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Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions.  No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team.  No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.