Business Operations Documentation Specialist

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 700,000 clients on their path to a brighter future.

While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

The Business Operations Documentation Specialist will help ensure all Business Operations team members receive timely, relevant, and engaging information that supports their work. The Documentation Specialist is an excellent communicator with a passion for people and purpose. This person will play a key role in keeping Business Operations informed and aligned from engaging in listening sessions and team meetings as well as gathering information from print publications and videos. 

Workplace Requirements: This position follows a hybrid work model, requiring a minimum of two days in the Houston office, located at 1401 Enclave Parkway, Houston, TX 77077, each week. Additional on-site presence may be necessary based on job responsibilities and operational needs.

Key Responsibilities

• Translate operations procedural and/or technical information.
• Curation of new procedural documentation as needed. 
• Maintain policies and procedures repository. 
• Validate/test implementation of processes as predicated on protocols outlined within statements of process. 
• Collect input from users to identify areas for improvement and refine documentation for enhanced usability.
• Possess strong interpersonal skills to collaborate, build, and maintain positive relationships with diverse stakeholders.
• Ensure clarity, consistency, and accuracy of Standard Operating Procedures. 
• Improving efficiency by producing readily accessible documentation that helps streamline business processes and reduce errors and misunderstandings.
• Enhance user experience by making it easier for Business Operations teams to understand and interact with system refinements and procedural changes through user-friendly documentation.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• Two or more years of progressively responsible experience in communications, writing, employee engagement, or other closely related fields
• Proficiency with Microsoft Office and basic graphic or content tools
• Strong spelling, proofreading, grammar, and editing skills
• Detail-oriented, deadline-driven, and organized
• Excellent technical writing and editing skills. Can produce clear and concise content for various platforms, including presentations, policy documents, or statements of process.
• Experience working with both stateside and offshore teams.

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions.  No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team.  No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.