Senior Manager, Process Improvement

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

At BILL, we listen, learn, and lead—fostering collaboration and a drive for continuous growth. We’re committed to building a diverse and inclusive workplace that values each person’s unique skills and experiences. Even if you don’t meet every requirement, we’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

✨ Let’s give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

• This role will be focused on the initial design and implementation of a Process Improvement program within Customer Experience Operations
• The goal of this program is to delivery business and operational efficiencies leading to quantifiable benefit/value, reducing our overall cost metrics and improving productivity
• This role will work closely with cross-functional partners to promote CPI tools and practices, educating and influencing key stakeholders through change management
• Specific focus on back-office, manual processes: Simplify processes, eliminate waste, combine like processes, leverage automation and relocation opportunities to create business value
• Ongoing leveraging of multiple approaches to gain buy-in - education, exposure, and experience
• Communication of roadmap and results to executive leadership

We’d love to chat if you have:

• 8+ years of relevant experience
• 3+ years of experience in SaaS, Tech or FinTech
• Lean Six Sigma Black Belt Certified or equivalent
• Leading cross-functional, company-wide, and business unit specific process improvement initiatives producing results by increasing efficiencies and reducing waste leveraging Lean & Six Sigma, Project Management, Business Analysis, and Change Management disciplines
• Designing and driving project plans with senior business unit leaders to attain business segment specific objectives identified through business process analysis and value stream mapping
• Leading and equipping organizational leaders with operational excellence best practices and tools through education, exposure, and experience with the goal of building a culture of Process Excellence
• Creating and fostering business relationships to drive process innovation and achieve sustained realized operational benefits through CPI efforts
• Establishing and monitoring performance tracking data and metrics measuring critical success factors for project pilots, launches, and BAU
• Communicating key process improvement initiative goals, updates, and results to executive leadership

#evergreen

What’s in it for you? 

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. 

Here is a preview of some of the amazing benefits here at BILL:

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts 
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off 
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.