Senior Collaboration Support Engineer

United States

Innovate with purpose

 

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

 

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

 

At BILL, we listen, learn, and lead—fostering collaboration and a drive for continuous growth. We’re committed to building a diverse and inclusive workplace that values each person’s unique skills and experiences. Even if you don’t meet every requirement, we’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

 

✨ Let’s give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

Collaboration Support Engineer
Join our IT team as a Collaboration Support Engineer, where you will play a crucial role in ensuring seamless collaboration across various platforms and maintaining productivity in a remote or hybrid work environment. You will provide technical support, manage system administration, and contribute to the development of collaboration strategies, making a significant impact on the company's ability to work together effectively. This role involves supporting end-users, managing platform integrations, and maintaining the efficiency and security of our collaboration tools.

Key Responsibilities:

  • Technical Support: Provide technical assistance to end-users experiencing issues with collaboration platforms (e.g., Google Workspace, Slack, LumApps, Zoom). Troubleshoot and resolve connectivity, performance, and usage issues.
  • System Administration: Manage and configure collaboration platforms, including setting up user accounts, permissions, groups, and maintaining security standards.
  • Monitoring & Optimization: Continuously monitor the performance of collaboration tools, identify potential issues, and implement improvements to enhance user experience.
  • Platform Integration: Work with IT and development teams to integrate collaboration tools with other internal systems, ensuring seamless data flow and communication across platforms.
  • Training & Documentation: Create and deliver training sessions and documentation for users, including how-to guides, FAQs, and best practices.
  • Incident Management: Respond promptly to incidents related to collaboration systems, diagnose issues, and ensure timely resolution.
  • Platform Updates & Maintenance: Stay current with new features, updates, and best practices for collaboration platforms. Coordinate system upgrades and patch deployments.
  • Security & Compliance: Ensure that all collaboration systems adhere to company security policies and manage data privacy and access control.
  • Vendor Liaison: Collaborate with third-party vendors to resolve technical issues and manage service requests.
  • Collaboration Strategy: Participate in the development of the company’s collaboration strategy, offering insights into tool selection, customization, and deployment.

We’d love to chat if you have:

  • A Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Several years of experience in IT support, preferably with a focus on collaboration or communication tools.
  • Strong understanding of leading collaboration platforms such as Google Workspace, Zoom, Slack, or LumApps.
  • Familiarity with network protocols and video/audio conferencing technologies.
  • Proficiency in troubleshooting issues related to system performance, connectivity, and platform integration.
  • Certifications in collaboration tools (e.g., Professional Google Workspace Administrator) are a plus.
  • Experience with ITIL practices for incident and problem management is beneficial.
  • Technical expertise: Deep knowledge of collaboration platforms, troubleshooting skills, and experience in system administration.
  • Communication: Strong verbal and written communication skills for user training, documentation, and support.
  • Problem-solving: Ability to diagnose and resolve complex issues related to performance, connectivity, and integration.
  • Teamwork: Ability to work closely with IT teams, end-users, and external vendors to resolve issues.

The estimated salary  range for this role is noted below for our San Jose based role.  Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range

$126,900 - $151,800 USD

What’s in it for you? 

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. 

Here is a preview of some of the amazing benefits here at BILL:

  • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
  • HSA & FSA accounts 
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off 
  • Employee Stock Purchase Program with employee discounts
  • Wellness & Fitness initiatives
  • Employee recognition and referral programs
  • And much more

Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.

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