New

Mid-Market Customer Success Manager

United States

Innovate with purpose

 

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

 

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

 

At BILL, we listen, learn, and lead—fostering collaboration and a drive for continuous growth. We’re committed to building a diverse and inclusive workplace that values each person’s unique skills and experiences. Even if you don’t meet every requirement, we’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

 

✨ Let’s give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

  • Drive continual product adoption, expansion sales and subscription renewals of the BILL platform to hit a monthly quota 
  • Manage and maintain relationships in an Mid-Market book of business 
  • Monitor customer health, product utilization, & trends in customer spend while using data to drive proactive customer engagement
  • Conduct virtual business reviews around product configuration and best practices for controllers and CFOs of mid-market and larger SMB companies 
  • Develop and maintain an in-depth knowledge of BILL’s products and services
  • Develop and maintain an in-depth knowledge of AP/AR and accounting practices
  • Drive adoption of additional BILL products as they are released

We’d love to chat if you have:

  • 2+ years of experience in a customer facing, revenue generating role
  • Ability to listen, earn trust, and consult with clients
  • Ability to effectively manage time to maximize revenue results
  • Excellent communication skills – written and verbal
  • Ability/desire to consistently hit quota 
  • Salesforce experience 
  • Experience or education in finance/accounting
  • SaaS sales experience

To stand out

  • Basic understanding of financial reports (Balance Sheet, Income Statement)
  • Basic understanding of accounting systems (QuickBooks, Netsuite, etc.)

This role is eligible to participate in BILL’s sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

The On Target Earnings (OTE) range noted below are remote based roles in the specific geographic zone

Zone 1

$88,000 - $105,600 USD

Zone 2

$79,200 - $95,000 USD

Zone 3

$74,800 - $89,800 USD

What’s in it for you? 

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. 

Here is a preview of some of the amazing benefits here at BILL:

  • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
  • HSA & FSA accounts 
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off 
  • Employee Stock Purchase Program with employee discounts
  • Wellness & Fitness initiatives
  • Employee recognition and referral programs
  • And much more

Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.

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Equal Employment Opportunity Information

At BILL, we strive to be a workplace where inclusivity and authenticity matters. This extends to our hiring experience where we work to foster an experience in which all people feel they are equally respected and valued. 

Completing this form is entirely voluntary and will be kept strictly confidential. Whatever your decision, data that you provide in this section will not be considered in the hiring process or thereafter. Individuals seeking employment at BILL are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

For race and ethnicity definitions, as well as more information on veteran and disability status, please refer to this document.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity recordkeeping, reporting, and other legal requirements. The information you provide will also be used to support our diversity, equity and inclusion efforts. Any information that you do provide will be recorded and maintained in a confidential manner.

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