Research Operations Manager
Innovate with purpose
At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
At BILL, we listen, learn, and lead—fostering collaboration and a drive for continuous growth. We’re committed to building a diverse and inclusive workplace that values each person’s unique skills and experiences. Even if you don’t meet every requirement, we’d love to hear from you—you might be just what we’re looking for, whether in this role or another.
✨ Let’s give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company
As a Research Operations Manager, you will sit on a centralized Product Research and Market Research team. You will be responsible for multiple democratized research programs including owning our knowledge management, maintaining our suite of research tools and overseeing lab spaces and equipment. In this role, you’ll collaborate closely with researchers, designers, product managers, marketers, and procurement to streamline workflows and strengthen customer understanding across the product development organization. You bring creativity to the operations aspects of a research team and deal with solving the “how”, freeing up your peers to focus on crafting the “what”.
- Manage day-to-day activities and activate new research programs that support the product and marketing organizations. Provide tooling and training materials to partners and monitoring utilization, providing recommendations for improvements.
- Evolve and drive knowledge management systems including our Research Hub and research repository, ensuring things are up-to-date and accessible. Establish integrations with other tools to ensure customers insights are amplified throughout the product development process.
- Oversee utilization, renewals, and migrations of existing tools and vendors. Manage budgets associated with suppliers.
- Continuously examine, experiment, and measure improvements to our operations model and processes (e.g. automating tasks, improving workflows, developing repeatable methodologies). Create documentation to support new processes.
- Support intake and prioritization of research requests across Research, Design, Product, and Marketing.
We’d love to chat if you have:
- 2+ years of direct experience working in research operations or similar operations functions.
- Demonstrated experience in collaboration and building relationships with cross functional partners
- Demonstrated experience in prioritization and documenting trade-offs
- Excellent verbal and written communication skills
- Strong experience with working independently, excel in multi-tasking, time-management, detail orientation and documentation.
- Experience with tooling sets that include CRM tools, project management tools and documentation tools such as Rally, Qualtrics, Maze, ProductBoard, Asana, Confluence, JIRA etc.
- Experience with budget processes and tools.
- Experience in the research participant recruitment, ie, schedule participants for research sessions, schedule compensation, collaborate with researchers and cross functional stakeholders throughout a project.
The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
San Jose pay range
$99,900 - $120,000 USD
What’s in it for you?
Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.
BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.
Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.
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