Senior Manager, Phlebotomy/Logistics

BillionToOne is a next-generation molecular diagnostics company dedicated to developing powerful and accurate diagnostic tests that are accessible to all. Our innovative QCT molecular counting technology significantly enhances the resolution of disease detection using cell-free DNA by over a thousandfold. This groundbreaking technology is integral to our product offerings, including one of our flagship products, Unity Complete™, the only non-invasive prenatal screen capable of assessing fetal risk for both common recessive conditions and aneuploidies from a single maternal blood sample. Leveraging the same molecular counting technology, we've expanded our impact into oncology in 2023 with a pioneering liquid biopsy test, Northstar, that combines treatment selection with monitoring. To date, over 500,000 patients have benefited from our innovative and precise diagnostic tests, and our Annual Recurring Revenue (ARR) has grown from $0 to $125 million in the last ~4 years.

BillionToOne has successfully raised close to $400 million in funding, with a notable $130 million Series D round completed in June 2024, resulting in a company valuation of over $1 billion. This funding has come from prestigious global institutional investors, including Hummingbird, Adams Street Partners, Neuberger Berman, Baillie Gifford, and Premji Invest. BillionToOne has recently been recognized by Forbes as one of America's Best Startup Employers for 2024, highlighting the company's exceptional work environment and commitment to innovation.

Our team has grown significantly and we now proudly employ over 400 highly skilled individuals. Despite substantial growth, we have successfully maintained the unique culture that has defined BillionToOne from inception, continuing to cultivate a team that is not only diverse and passionate but also innovative. Headquartered in Menlo Park, California, with an additional facility in Union City, California, BillionToOne remains at the forefront of significant advances in molecular diagnostics, evidenced by the recent announcement of clinical outcomes data for its Unity Fetal Risk Screen and new advancements in cancer diagnostics. For more detailed information about BillionToOne and its groundbreaking work, please visit our website at www.billiontoone.com.

BillionToOne is looking for a Senior Manager, Phlebotomy/Logistics to provide exceptional service and support to BillionToOne customers. The Senior Manager, Phlebotomy/Logistics holds a pivotal role in the organization as they will act as the face of BillionToOne for our customers including physicians, clinics, patients, and clinical and auxiliary staff. The candidate will be on the front lines of all internal and external customer inquiries supporting BillionToOne’s phlebotomy and logistics needs. The ideal candidate for this role is an ambitious and intelligent individual who is highly self-motivated and can effortlessly help drive and influence a positive patient and customer experience. 

This is a career-advancing opportunity within the company given this role will require versatility and autonomy for an extended period as product familiarity and demand grows in the US market.

Responsibilities:

• Ensure the integrity of all collected specimens by following aseptic techniques and adhering to company procedures. Oversee and verify correct specimen handling by both internal and external phlebotomists, ensuring compliance with BillionToOne standards.
• Track all collected specimens from internal and external sources, ensuring accurate and timely documentation throughout the collection and shipping processes.
• Maintain high-quality results by following testing schedules, recording outcomes in quality-control logs, and identifying potential improvements. Report key performance indicators (KPIs) to product management leadership biweekly to help drive continuous improvement.
• Promote a safe, secure, and compliant work environment by adhering to legal regulations and internal standards. Ensure that the work environment is conducive to safe and effective specimen handling.
• Stay updated with industry best practices by participating in professional development opportunities, attending relevant educational events, reading professional literature, and maintaining professional networks.
• Assist in managing and maintaining all phlebotomy equipment necessary for patient service center operations. This may include lifting up to 50 pounds of supplies and managing vendor relationships related to the Patient Service Center (PSC).
• Coordinate inventory, ensuring that phlebotomy supplies are stocked as required. Travel for restocking and supply management may be required and is reimbursable.
• Support the onboarding, training, and retraining of phlebotomists, especially in response to increased patient volumes.
• Monitor blood draw distribution, handle customer feedback, and address minor escalations or scheduling conflicts as needed to maintain positive customer experiences.
• Regularly handle Protected Health Information (PHI) both in paper and electronic forms, using various secure systems. Report any potential Security, Privacy, or Corrective Action (SPI or CAPA) or Nonconformance Report (NCR) issues to the product management team.
• Ensure open, ongoing communication regarding the status of blood draws and service updates with team members and management, ensuring alignment with state-specific regulations.
• Maintain current status on all BillionToOne training requirements to ensure compliance with company protocols and industry standards.

Requirements:

• Minimum of 5 years of phlebotomy experience.
• 3+ years high-level logistics experience.
• Managing/supervising phlebotomy operations and team experience preferred.
• BS/BA degree (preferred) High School Diploma (or equivalent) required.
• Previous financial and budgetary experience preferred.
• Bilingual language skills preferred.

Nice to Haves:

• Ability to serve and protect BillionToOne by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.
• General understanding of mobile phlebotomy and general phlebotomy services.
• Excellent communication skills.
• Ability to work with cross-functional teams.
• Ability to learn and embrace online tools for effective program management.

Benefits And Perks:

• Working with a team of ‘rockstars’ who bring out the best in everyone
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousand patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered at 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Retirement savings program including a 4% Company match
• Free daily on-site lunches provided from top eateries
• Latest and greatest hardware (laptop, lab equipment, facilities)
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of a (1) base pay range (actual amount offered is based on experience and salary/equity options split that the candidate chooses), (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, the base pay range is: $155,000 - $175,000 per year.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.