Field Service Engineer

Our Company

Biocare Medical, LLC is an innovator in developing and supplying world class automated immunohistochemistry Instrumentation and the full range of reagents for immunohistochemistry and molecular lab testing. Biocare is the market leader in simultaneous Multiplex IHC tests which provide increased confidence at critical diagnostic decision points, impacting patient therapy while accelerating turnaround time.

The company’s customers include clinical histology laboratories, pharmaceutical companies, CROs, and biotechnology companies as well as academic, government, military, and other non-profit laboratories. Biocare Medical offers an expanding portfolio of integrated products to address the rapidly growing cancer and infectious disease diagnostic and research markets with novel tissue immunohistochemistry and in situ hybridization methods. Biocare medical is headquartered and has manufacturing facilities in California and has a global distribution network.

Summary
Competent and well-trained Field Service Engineer (FSE) to properly install, calibrate, diagnose problems, repair, and perform preventative maintenance on all assigned corporate and field based Biocare Medical and contracted competitive instruments & equipment.

Territory
Upper Midwest - Illinois, Minnesota, Indiana, Michigan, Iowa, Missouri, Wisconsin

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Installation, calibration, diagnosis, repair, and preventative maintenance (PM) service of all assigned corporate and field based Biocare Medical and contracted competitive instruments & equipment.
• Provide technical support to clients, Biocare Medical Sales Team, Field Applications Specialists Team, and the Technical Support Department on the proper operation and maintenance of all assigned corporate and field based Biocare and contracted competitive equipment.
• Serve as Biocare Medical’s on-site client point-of-contact for instrument and instrument service issues.
• Work closely, as needed, with Sales, Marketing, Engineering, QA/QC, and R&D to address instrument concerns, determine corrective action, and ensure timely follow-up.
• Participate in local, regional, and national histology/immunohistochemistry functions as needed.
• Travel both domestically and internationally as required to ensure minimal instrument down time.
• Work on complex assignments and show considerable judgement to ensure timely and successful repair of all corporate and field based Biocare Medical and contracted competitive equipment.
• Other duties as assigned by management.

Competencies

• Associate degree in Biomedical Equipment Technologies or very closely related field.
• Two plus (2+) years Field Service Engineer (FSE) experience in the medical field or other very closely related instrument service field.
• Electrical and mechanical troubleshooting competency. Robotics and Fluidics a plus.
• Specialized equipment repair training, experience, and/or certification preferred. (BMET) (CBET)
• Clear verbal and writing skills.  Ability to prepare and present topics as required.
• High level reading comprehension skills to interpret operating, maintenance, and troubleshooting instructions.
• Advance computer skills for reporting and interacting with instrument computer hardware and software.
• Attention to detail and good planning and organizational skills.
• Ability to travel - this position requires 80% – 90% travel.

Expected Hours of Work

• 8 a.m. to 5 p.m. Monday - Friday and regularly requires long hours and occasional weekend work.

Compensation Range

• $100,000 - $115,000 annual

Full-Time Positions Offer

• Company Sponsored Health Insurance - medical, dental, vision,
• Company Sponsored Life Insurance
• Voluntary Benefits
• Retirement plan - 401(k)
• PTO
• Paid Holidays

BioCare Medical values the diversity of individuals, ideas, and perspectives, and what they bring to the workplace. We know that our people represent the future of the company, so we only hire the best from around the world. Applications from all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, physical or mental disability, or status as a Protected Veteran.

All inquiries strictly confidential.