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Inside Sales Representative - Infusion Pharmacy

United States – Remote

BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes.

 

At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners.

General Description

Location:

1 Position in Eastern Standard Time Zone

1 Position in Central Standard Time Zone

 

The Inside Sales Representative – Infusion Pharmacy is responsible for generating and growing patient referrals by building relationships with physician offices, referral coordinators, and clinical staff. This role focuses on proactive outreach through phone, email, and virtual engagement to educate healthcare providers on infusion therapy services, streamline referral processes, and ensure patients are connected to appropriate therapy options.

The Inside Sales Representative will work closely with field sales teams, intake teams, and clinical staff to drive referral growth across targeted specialties such as neurology, immunology, rheumatology, gastroenterology, dermatology, and other infusion-related specialties. This role plays a key part in expanding access to care while supporting physicians and their staff with efficient referral coordination.

QUALIFICATION REQUIREMENTS

Education and Experience

·       Bachelor’s degree preferred, or equivalent healthcare sales experience.

·       2 or more years of inside sales, healthcare sales, or referral development experience preferred.

·       Experience working with physician offices, specialty clinics, or healthcare providers is highly desirable.

·       Experience in infusion therapy, specialty pharmacy, home infusion, or healthcare services preferred.

KEY RESPONSIBILITIES

Referral Development and Account Outreach:

·       Conduct outbound calls to physician offices, referral coordinators, nurses, and office managers to introduce and promote infusion pharmacy services.

·       Build and maintain relationships with referral coordinators and key administrative staff responsible for patient referrals.

·       Educate physician offices on available infusion therapies, patient eligibility, and referral pathways.

·       Identify opportunities to convert existing patient referrals and uncover new referral sources.

·       Maintain regular contact with high-value accounts to ensure the organization remains top-of-mind for infusion referrals.

Account Support and Referral Management:

·       Guide physician offices through the referral process and ensure referrals are submitted accurately and efficiently.

·       Coordinate with internal intake and clinical teams to support patient onboarding and therapy initiation.

·       Provide updates to referring offices regarding patient status, approvals, and therapy start timelines when appropriate.

·       Serve as a resource to physician offices for questions related to therapy access, documentation requirements, and referral procedures.

Sales Collaboration:

·       Partner with field sales representatives to support territory growth and strengthen relationships within targeted accounts.

·       Assist in expanding account coverage in markets without dedicated field sales support.

·       Help validate and expand tertiary referral opportunities within physician practices and healthcare systems.

·       Serve as an extension of the outside sales representative by acting as an additional point of contact for physician offices and referral coordinators, ensuring timely communication, follow-up, and support between in-person visits.

CRM and Activity Management:

·       Maintain accurate documentation of all outreach activities, account interactions, and referral opportunities within the CRM system.

·       Track referral trends, office engagement, and sales activity metrics.

·       Identify patterns and opportunities to improve referral conversion and account engagement.

Market Intelligence:

·       Provide feedback to leadership and field sales teams regarding physician office needs, competitive insights, and referral barriers.

·       Identify opportunities to improve referral processes and service offerings for physician offices.

KEY PERFORMANCE INDICATORS (KPIs)

·       Number of physician offices engaged

·       Outbound call and outreach activity

·       New referral sources identified

·       Referral conversion rate

·       Total referrals generated

·       Account engagement frequency

Work Environment
This role is typically office-based or remote and involves frequent outbound calling, virtual meetings, and digital communication with healthcare providers. Occasional travel may be required for training or team meetings.

Impact of the Role
The Inside Sales Representative plays a critical role in expanding patient access to infusion therapies by strengthening relationships with physician offices and ensuring a seamless referral experience for providers and their patients.

KNOWLEDEGE, SKILLS AND COMPETENCY REQUIREMENTS

·       Strong communication and relationship-building skills with medical office staff and healthcare professionals.

·       Ability to effectively engage referral coordinators and administrative healthcare staff.

·       Highly organized with strong attention to detail and follow-through.

·       Comfortable with high outbound call volumes and proactive relationship development.

·       Ability to work collaboratively with cross-functional teams including sales, intake, and clinical operations.

·       Proficiency with CRM systems and Microsoft Office applications.

·       Demonstrated knowledge and proficiency in the principles, procedures and best practices related to this position.

BioMatrix Pay Range/Rate

$70,000 - $90,000 USD

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at Careers@BioMatrixsprx.com or 954.385.7322 x 1425.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER

  • Will participate in legal and ethical compliance training each year.
  • Will consistently behave in compliance with the BioMatrix, LLC’s legal and ethical policies and procedures.
  • Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual.
  • Will not participate in any conduct considered to be unethical or illegal.

EXPECTATION FOR ALL EMPLOYEES

Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins.

GENERAL INFORMATION:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

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