Back to jobs
New

IT Support Technician, Level 1

Nesquehoning, Pennsylvania, USA

Bitfarms is a global vertically integrated Bitcoin mining company that operates one of the largest cryptocurrency mining operations in North America. As the only publicly traded pure-play Bitcoin mining company audited by a Big Four audit firm, we are a global operation powered by entrepreneurial leaders and the most novel technology available.

Spanning two continents, Bitfarms Ltd. (‘BITF’ on Nasdaq and TSX) operates 12 Bitcoin mining farms using primarily clean, sustainable hydro-electricity drawing on the talents of a diverse team from a wide range of backgrounds and experiences. Our culture of innovation and growth helps Bitfarms maintain its leadership in the tech space.

With two new sites in development and the opportunity for more, our company values forward-minded thinkers who are willing to bring new ideas to the table, while drawing from what’s been tried and true. We are proud to have been recognized by our employees as a Great Place to Work®!

We’re passionate about innovation, sustainability, and cryptocurrency and are looking for amazing people to join our team.

Bitfarms continues to seek operational and financial improvements through decentralization and diversification, and using ethical, sustainable, and innovative initiatives to unlock value and generate superior returns for our shareholders and a rewarding workplace for our employees.

 

What we offer: 

  • Competitive salary and bonus opportunities along with career advancement
  • Top tier group insurance plan with employer cost sharing
  • Employee referral program
  • Employee assistance program (EAP)
  • Stimulating work environment in an innovative data center with air conditioned break rooms
  • Free parking
  • An inclusive, safe and diverse work environment

Interested? This is a great opportunity to work for a young and dynamic company!

 

We are currently looking for a IT Support Technician, Level 1 to join our team

What  you can expect in this role:

The IT Support Technician, Level 1 is responsible for delivering advanced technical support and maintaining the organization’s IT infrastructure. This role addresses complex issues, implements solutions, and enhances IT processes. Acting as a bridge between end-user support and advanced technical operations, the technician ensures efficient systems performance and provides a high-quality user experience.

 

More specifically, here are some of the key responsibilities:

  • Technical Support:
    • Provide second-level technical support onsite and remotely to troubleshoot and resolve advanced hardware, software, and network issues.
    • Analyze and resolve escalated tickets, ensuring correct prioritization and resolution; escalate further when necessary.
    • Support and troubleshoot Office 365 applications, including user account management and custom configurations.
    • Assist with mobile device setup, integration, and troubleshooting, particularly with O365.
    • Install, configure, and maintain laptops, workstations, printers, and other hardware assets.
    • Manage VPN user accounts and configurations to ensure secure and reliable access (e.g., Tailscale, OpenVPN).
    • Troubleshoot and maintain Teams meeting room hardware and software.

Onboarding and Offboarding:

    • Coordinate with HR to manage onboarding and offboarding processes, adhering to company security policies.
    • Prepare and provision hardware, software, and user accounts for new hires.
    • Conduct training for new employees on IT systems and company tools.
    • Revoke access and recover company assets during the offboarding process.

System Administration and Maintenance:

    • Administer and maintain IT systems, including Microsoft Intune, Entra ID (Azure AD), Exchange, SharePoint, Teams, and Slack.
    • Monitor system updates and deploy patches to address security vulnerabilities.
    • Conduct regular security log reviews and implement compliance measures.
    • Perform periodic audits to verify IT asset inventory and condition.

Network and Infrastructure Support:

    • Configure and maintain network resources, including servers and critical infrastructure.
    • Support and troubleshoot LAN/WAN connectivity, TCP/IP configurations, DNS, and firewalls.

Process Improvement and Documentation:

    • Develop and implement IT processes and procedures to improve efficiency.
    • Maintain detailed documentation of solutions, technical processes, and IT systems.

 

Here's the profile we're looking for:

Required System Knowledge:

  • Microsoft Intune, Entra ID (Azure AD), M365 Suite (Exchange, SharePoint, Teams), Slack Admin
  • Jira, Confluence, Adobe Admin
  • Microsoft Defender, Apple Business Manager, pfSense, 3CX

Required Technical Skills:

  • Active Directory (AD): User management, group policies, and permissions.
  • Troubleshooting: Efficiently diagnose and resolve hardware, software, and network issues.
  • Networking: LAN/WAN, TCP/IP, DNS, and firewall configuration.
  • Software Support: Install, configure, and provide support for applications like Office 365.
  • Remote Support: Manage and support users via remote desktop tools.

Interpersonal and Professional Skills:

  • Customer Service: Deliver professional, empathetic support to users.
  • Communication: Clearly convey technical solutions in written and verbal formats.
  • Team Collaboration: Collaborate effectively with Level 1 and Level 3 teams and other departments.
  • Problem-Solving: Analyze root causes and implement optimal solutions.
  • Organization: Manage multiple tickets, prioritize tasks based on urgency and impact.
  • Documentation: Maintain thorough records of procedures and solutions.
  • Ownership and Agility: Demonstrate a strong sense of ownership, responsibility, and an agile mindset to adapt to changing environments.

Education and Experience:

  • College diploma or Attestation of College Studies in Computer Science.
  • 1 to 2 years of experience in IT support.

Preferred Certifications:

  • CompTIA A+, Network+
  • Microsoft 365 Certified
  • Other relevant IT certifications

 

A few more relevant details:

  • Work schedule: Monday to Friday, 
  • Onsite.
  • Job type: full-time, permanent

We are excited to hear from you, so please apply!

This job doesn't align to your experience?  No problem, we're always looking for amazing talent, so please go to the connect button and apply for future openings. We'll be sure to send you an alert when the time comes.  

 

#LI-ONSITE

 

Create a Job Alert

Interested in building your career at Bitfarms? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Bitfarms’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.