Senior People Operations Generalist

At Bitfocus, we’re building more than software — we’re building solutions that help end homelessness and transform communities. As a mission-driven team, we strive to live by our core values - we lead with care, innovate with insider knowledge, and celebrate the power of community in everything we do.

We take pride in our work, support one another, and embrace smart risks that drive meaningful impact. We value authenticity, curiosity, and growth — and we believe work should be both purposeful and enjoyable.

Everyone at Bitfocus plays a role in creating an 11-star experience for our customers. If you're passionate about using your skills to make a difference, we’d love to have you on the team.

We hope you consider bringing your talent and drive, and join us in helping end homelessness!

We are seeking a highly motivated and experienced Senior People Operations Generalist to join our People Operations team. They will be a key driver of our culture and a trusted advisor to our team. This is a role for a true owner, not just a tactical executor, who will blend hands-on operational excellence with deep subject matter expertise. You will manage key programs within the full scope of People functions—from onboarding and benefits to employee relations—while ensuring compliance and partnering with our People & Talent Specialist to create a seamless employee experience. With deep expertise in core HR practices and experience helping a company scale, you will be a key contributor in building a world-class workplace.

While this is a fully remote role, occasional travel will be required for key company events, including our annual Clarity Connect Conference and internal team meetings.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

Compensation: 

We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications and professional experience, which can cause your compensation to vary. This role has an annual targeted total compensation range of $67,000 - $110,000, which includes variable compensation (bonus) eligibility.

(Most candidates join us at the lower half of the range to leave room for growth, learning, and development; we negotiate actual salaries with final candidates based on experience in similar roles and expertise related to qualifications)

Candidate AI Usage Policy:

At Bitfocus, we are committed to fostering a hiring process that reflects each candidate’s unique skills, experience, and perspective. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in-person or virtual), as well as take-home assessments, test projects, and work samples.

We understand that some candidates may require accommodations that involve the use of AI. If you require such an accommodation, please contact us in advance at people@bitfocus.com. We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed.

About the People Operations Team:

Our People Operations mission is to advance the goal of ending homelessness by building the most effective and dedicated team in HMIS (Homeless Management Information Systems). As strategic partners to the business, we enable Bitfocus to scale by fostering a culture of impact and belonging, attracting and retaining exceptional talent through data-driven programs, innovative processes, and an unwavering commitment to a world-class employee experience. This role is critical to that mission.

Our Department Values: 

• We are relationship builders - we treat others with kindness, empathy, and respect 
• We are committed to upholding integrity in all people matters. 
• We are Bitfocus culture ambassadors from the first touchpoint, throughout the entire employee journey 
• We are partners, collaborating across all levels to champion Bitfocus People First initiatives

Who You Are:

• A Natural Relationship-Builder: You have high emotional intelligence - self-aware, empathetic, and an exceptional listener. You instinctively know how to forge connections and build trust as a credible, reliable, and confidential partner.
• A Proactive Owner: You are a critical thinker with a strong sense of ownership. You don't sit on broken processes; you are biased toward action, using a root-cause approach to problem solving and thrive on making progress.
• A Creative & Future-Focused Owner: You don't just follow the standard HR playbook. You stay current on emerging trends and bring an innovative spirit to problem-solving, finding fresh ways to improve our operations and employee experience. This forward-thinking approach includes a strong interest in applying new technologies, like AI and automation, to drive efficiency and generate deeper insights from our People data.
• Business-Minded & Data Driven: You are tech-savvy, love using data to inform decisions, and can connect People initiatives to broader business goals.
• Meticulously Organized & Self-Managed: You have a proven high capacity for successful self-management, task/project prioritization, and “organizing chaos.” You are detail-oriented because you understand that People Ops is high-stakes and has a real impact on employees' lives.

What You’ll Own (Key Responsibilities):

Your responsibilities will be broad and impactful, covering the full spectrum of the employee lifecycle. We’ve grouped them into four key areas of ownership:

Employee Experience & Partnership

• Manage the Employee Journey: You will be a key driver of a world-class employee lifecycle, responsible for the continuous improvement and execution of our core transition programs.
• Onboarding: Following a seamless handoff from our People & Talent Specialist, you will manage a world-class onboarding experience. Your key responsibilities include processing all new hires in our HRIS (Paylocity), maintaining comprehensive workflows (monday.com), developing employee/manager resources and new hire roadmaps, partnering with our People &Talent Specialist to design and implement new hire orientation, and partnering with leaders to build effective learning plans.
• Internal Mobility: You will own and improve the processes for key employee transitions such as promotions and transfers, ensuring a clear, equitable, and supportive experience for both the employee and their manager.
• Offboarding: You will manage a supportive and insightful offboarding process that ensures a smooth transition. This includes conducting exit interviews and ensuring offboarding regulations are followed.
• Be a People Partner: Proactively build trusting relationships across the organization. You will serve as a key point of contact for employees and managers, providing guidance on a range of topics from policy and benefits to career conversations and performance management, including conducting employee relations investigations when needed.
• Cultivate a Values-Driven Culture: Act as a steward of our core values, weaving them into the fabric of the employee experience. You will drive our culture forward through key initiatives like managing our wellness programs and perks, employee recognition and gifting programs (for work anniversaries, life milestones, etc.), coordinating our quarterly All-Hands, planning engagement events, and partnering with our Culture & Engagement Committee. You will also provide key support for our annual Clarity Connect Conference.

People Programs & Analytics

• Administer Performance & Compensation Cycles: In partnership with the VP of People Ops, you will manage the execution of our bi-annual performance and annual compensation review cycles. 
• Support Our Compensation Philosophy: You will conduct annual market-rate benchmarking for all roles and be responsible for maintaining and updating our compensation bands to ensure our philosophy remains competitive.
• Support Talent Development: In partnership with the VP of People Ops, you will help implement and deliver key training programs aimed at cultivating high-performing teams and upskilling our teams. This includes utilizing our training platform to help plan, build, and roll out content for employees, new managers, and other development initiatives.
• Leverage People Analytics: You will manage our People Analytics dashboards, analyze key metrics, and provide data-driven insights to inform leadership decision-making.

People Systems & Operational Excellence

• Manage Core People Systems & Data Integrity: Serve as the subject matter expert and primary administrator for our core People systems (Paylocity, Lattice, Confluence, etc.). Your role will focus on:
• Managing all employee lifecycle transactions, ensuring overall data quality across platforms.
• Optimizing our platforms by leading the rollout of new features.
• Providing training to employees and managers to ensure we are utilizing the full scope of our tools.
• Guaranteeing that this data flows seamlessly to support cross-functional processes and serves as the essential bridge to the Finance team for timely and accurate payroll cycles.
• Process Improvement & Scalability: You will improve how we work by identifying bottlenecks, redesigning workflows, and building and documenting scalable processes. This focus on clear, organized documentation for our internal operations ensures consistency and efficiency as we grow. This includes exploring AI-powered automations to streamline repetitive tasks and improve our overall operational efficiency.
• Knowledge Management & Communications: You will own the creation and upkeep of all employee-facing documentation and resources, including our manager playbooks, employee hub in Confluence, and our internal communications plan. This includes designing and creating uniform, Bitfocus-branded materials—such as presentations and guides—using tools like Canva.

Benefits & Compliance

• Be Our Benefits Expert: Own the full scope of our benefits administration, including 401k, FSAs, wellness programs, stipends, etc. This includes managing all vendor and broker relationships, overseeing open enrollment, reconciling monthly invoices, and acting as the go-to resource for employees to ensure they understand and maximize their offerings.
• Ensure Multi-State HR Compliance: You will be the engine of our compliance function across 25+ states (ADA, leave regulations, exit requirements, etc). This includes proactively monitoring the legal landscape, partnering with Finance on payroll tax registration, and managing compliance training.
• Oversee Leave Administration: Expertly manage our end-to-end leave of absence process for all types of leave (PTO, STD/LTD, parental, etc.). This includes ensuring compliance with all relevant regulations, coordinating with vendors, and making the process transparent and easy to navigate for employees through clear guides and proactive support.
• Maintain Meticulous Records: Uphold the highest standards for accuracy in our employment records (Box) and manage all recurring compliance reporting and audits. You will manage recurring reporting and audits and provide support for SOC2 compliance audits, which are owned by our People & Talent Specialist.

We’re excited about you because you bring:

• 5+ years of progressive HR/People Operations experience, with expertise across multiple disciplines including onboarding/offboarding programs, HRIS management, benefits administration, and employee relations.
• Proven ability to partner with internal and external stakeholders as a process guide and thought partner.
• Technical savvy and a passion for data-driven HR, with a high degree of analytical competency.
• Strong knowledge of benefits, HR laws, and compliance best practices, ideally across multiple states.
• A willingness and ability to balance tactical (hard-skill) and relationship-based (soft-skill) work at all levels of the organization.
• Demonstrated experience implementing and improving HR programs (e.g., performance management, onboarding, engagement surveys).
• Deep knowledge of HRIS and Performance Management platforms (Paylocity and Lattice preferred), with a knack for using technology to improve processes.
• Proficiency with project management and knowledge-sharing tools like Confluence and Monday.com to maintain operations and provide resources to staff. Experience with design tools like Canva for creating branded materials is a strong plus.
• Interest in or experience with leveraging AI and automation to build and improve People Ops programs and enhance the employee experience.
• Exceptional communication and interpersonal skills, with a high degree of emotional intelligence and a proven ability to build trust at all levels of the organization.
• Ability to handle highly confidential information with discretion and maturity.
• HR certification (SHRM-SCP, SPHR) is a strong plus.

Why Bitfocus:

Our benefits are designed to support you in all aspects of your health and well-being—social, physical, emotional, and financial.

• Exceptional Culture & Mission-Driven Work
• Comprehensive Healthcare (100% Employer-Paid for Employees)
• 12 Weeks Paid Parental Leave
• R&R Week (Paid Week Off at Year-End)
• Three Weeks of Paid Vacation + Two Volunteer Days Per Year
• 401K Retirement Plan (4% Match)
• Flexible Work Hours & Remote-First Culture
• Career Growth Plans for Each Role