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Operations Specialist (Weekend Shift)

Sioux Falls, South Dakota, United States

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com.

Weekend Shift: 5am-5pm Fri-Sun

The Operations Specialist will work on-site for BitGo Trust Company in Sioux Falls, SD. This role will be part of a team working shifts that will provide operational coverage through the night/early morning for BitGo Trust Company. This individual will be responsible for performing high volume, complex, confidential trust operational activities, in accordance with company policies and procedures. Essential duties and responsibilities include, but are not limited to:

Responsibilities

  • Provide operational support for customer support for banking transactions
  • Opening and closing accounts on the trust accounting system
  • Daily processing of transactions and data input
  • Perform system testing and enhancements
  • Responsible for administration and operational support of all accounts under administration
  • Provide timely and accurate responses to both internal & external requests for information
  • Serve as a proactive problem-solver by being able to troubleshoot account questions/issues in support of Trust Operations
  • Exemplify a willingness to take on other responsibilities as needed by our Trust Management Team

Requirements

  • 1-2+ years of operations experience preferred OR a Bachelor's Degree/Advanced Degree with an interest in working within Financial Services/Cryptocurrency 
  • Highly effective verbal and written communication
  • Accuracy and attention to detail
  • Highly organized with work tools like emails, spreadsheets, databases
  • Extremely high sense of urgency when servicing external and internal clients
  • Analytical skills, positive attitude, active listening and problem-solving skills
  • Attention to detail and a commitment to constant improvement
  • Ability to prioritize tasks, multi-task, and meet deadlines
  • A team player with strong judgment and decision making skills
  • Must be based in Sioux Falls, SD

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits of working at BitGo:

  • Competitive base salary, bonus, and stock options
  • 100% company-paid health insurance for employee, spouse/partner, and children (medical, vision, dental, life, FSA, HSA)
  • 401k company match up to 5%
  • Computer equipment and workplace furniture to suit your needs
  • Generous paid time off 
  • Great colleagues and inspiring startup environment

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