Community Support - (Part time, Chinese Speaker)

About BitMEX

BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional-grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with “no coin lost, ever!”.

Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and maximum availability. Currently, BitMEX offers more than 100 derivatives contracts, 16 pairs for spot trading, and an easy covert function between 30+ different cryptocurrencies.

In 2015, BitMEX revolutionised the market by inventing the Perpetual Swap, which has since become the most widely traded crypto product. Demonstrating a commitment to transparency, since 2021, BitMEX has been among the first exchanges to regularly publish its on-chain Proof of Reserves and Proof of Liabilities, ensuring that the funds available exceed the total client balances."

For more information on BitMEX, company initiatives and our products, please visit the BitMEX Blog or www.bitmex.com, and follow LinkedIn, Discord, Telegram and X.

Role Overview 

Are you passionate about crypto and an expert in community engagement? We're seeking a dedicated Part-time Community Support Specialist to help us build and nurture our growing Chinese speaking crypto exchange community.

Key Responsibilities

• Act as the first point of contact for our community members across various platforms, providing timely and helpful support.
• Engage actively with the community to foster a positive and informative environment.
• Gather feedback, identify common issues, and escalate complex queries to the relevant teams.
• Help organize and support online community events and initiatives.

Qualifications

• Minimum 1 year of hands-on experience in community management or support within a crypto exchange or blockchain project.
• Proven familiarity with key community platforms, including Telegram, Discord, and major Chinese social media platforms (e.g., WeChat, Weibo).
• Native Mandarin speaker with excellent written and verbal communication skills in Mandarin.
• Strong understanding of cryptocurrency, blockchain technology, and trading concepts.
• Excellent interpersonal skills and a proactive, problem-solving attitude.

Why BitMEX?

BitMEX offers a dynamic environment that blends intense work, a vibrant culture, and diversity. We actively recruit across time zones to meet growing demands and attract top global talent.

We're seeking determined, responsible, and collaborative individuals to join us in building a leading cryptocurrency ecosystem. We value meticulousness, agility, and simplicity. As a 24/7 global exchange, we look for adaptable team players who can excel in a diverse, cross-market environment.

In addition, we offer an industry leading benefits package to our permanent employees. Here’s a peek into what we offer:

• Work from home to help you find the perfect balance between work, family and personal life
• 25 days of annual leave, on top of public holidays, as well as maternity, paternity and childcare leave… etc to accommodate your growing responsibilities
• A top tier & comprehensive medical, dental and vision policy for you and your dependents
• Professional development allowance to support your career advancement
• Access to our annual wellness benefits to cultivate your physical and mental growth
• Don’t forget the advantage of our Beyond Border Remote Working policy, where you get to work away from your home country
• Team building & offsite events to bring our global team closerLife insurance coverage to provide a safety net for your family’s future

#LI-CH1

Does this sound like the type of working culture you can thrive in? Apply online now!