Market GM - San Francisco, CA

About Blackbird:

Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers. 

Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry. 

About Our Team:

At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees. 

We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission. 

We are an in-office culture that values the power of in-person connection and collaboration. Just as Blackbird fosters magical in-restaurant experiences, we believe being together ignites creativity, accelerates problem-solving, and strengthens the team spirit essential to driving our mission forward.

About the Job

As a Market General Manager, you will be in charge of shaping and leading your city(ies) to success, delivering an amazing experience for restaurants while building a financially sustainable business as part of our expansion strategy. You will have leadership of your market in collaboration with our product and business efforts, build a high performance team of go-to-market operators across Sales, Onboarding & Account Management, and develop aggressive business unit goals and KPIs to keep us moving forward.

Responsibilities 

• Own the market and lead your cross functional team to achieve market-specific P&L, OKR and KPIs aligned to Blackbird’s growth strategy
• Launch and scale our market into a high performance operating unit
• Hire, develop and lead a world-class team of builders and owners who know the market inside and out — this team will include SMB sales, onboarding, and account management
• Work closely with product, engineering, strategy, and marketing teams to drive in-market alignment with our mission, values, and strategic goals
• Be Blackbird’s biggest champion, selling into restaurants and clearing a path to closed wins across the market

Requirements

• 5+ years of cross-functional leadership and management experience 
• Prior experience as an operator in a high-growth, marketplace business 
• Prior investment banking, consulting or similarly analytical professional service experience
• Experience drumming up new business and making partnership deals
• Strong analytics and business presentation skills 

Nice to Haves

• MBA or Masters Degree in Mathematics, Finance or Business preferred; equivalent undergrad + significant relevant professional experience also qualifies  
• Prior P&L ownership for a market, tech product or service
• Experience in the restaurant or hospitality industry, or a deep knowledge of the local restaurant market and F&B culture
• Interest in serving up a game-changing loyalty platform for the best restaurants
• You are an entrepreneurial, forward-thinking leader energized by creating this future.
• You are relentlessly optimistic about the future and determined to get there. 
• You can pivot on the fly. You’re not looking for a boring job.
• You want the ball. Our teams ship high caliber work on tight timelines, usually starting from scratch. Owning a problem doesn’t scare you.

Pay Transparency Notice & Benefits

Depending on your work location and experience the target annual salary for this position is: $200,000 USD. This does not include the variable or equity components of the overall compensation package. Disclosure in accordance with New York City's Pay Transparency Law.

Full time offers from Blackbird may also include stock options, benefits (including medical, dental, vision, flexible time off, 401(k)), and some not-so-standard, extra-fun perks — subject to applicable taxes and based on eligibility.

Commitment to Equal Opportunity

Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable.  For US applicants, you may view the Know Your Rights notice here.  Additionally, Blackbird participates in the E-Verify program. 

Join us and find out what the best work of your career could look like here at Blackbird.