Patient Support Specialist - Hybrid

About Blackbird 

At Blackbird, we envision a world where every child receives the care and support they need to thrive—emotionally, socially, and developmentally. That’s why we're transforming how pediatric mental health is assessed and treated, so we can make world-class care available in local communities.

Our whole-child diagnostic approach reveals the full story behind each child’s challenges, allowing us to address both the symptoms and their underlying causes. This leads to precise treatment sequenced in the right way to achieve meaningful outcomes that last.

Currently, we provide virtual and in-person mental health services, including comprehensive evaluations, medication- management and therapy, across Pennsylvania and Virginia with plans to expand to new markets in 2025.

At Blackbird Health our commitment is to provide precision care, with powerful outcomes for children, adolescents and young adults struggling with social developmental and school related challenges. We believe that our youth deserve the very best care, not only for their physical health, but also their mental health. Through an integrated community-centered care approach, our skilled clinical team delivers exceptional virtual and in-person care across a wide range of specialties. If you're excited to work for a mission driven company that values compassion, dedication and the holistic approach to care, Blackbird Health is a great place to advance your career. 

Under the direction of the Patient Support Services Manager, the Patient Support Specialist often serves as the first touch point for Blackbird Health patients.  As such, they are primarily responsible for engaging and activating patients to support them in receiving the care they need.  Patient Support Specialists are seen as a trusted partner to our patients, guiding them through their journey to better mental health.  If you would enjoy working hand-in-hand with families to create a seamless and trusting experience from initial inquiry to successful discharge, this role is for you. 

WHY WORK WITH US:  

• Hybrid work model
• Comprehensive benefits package; medical and dental coverage is available day 1 of employment
• 401k (with a company match)
• Employer paid life insurance coverage
• Paid time off
• Explore your career advancement potential by receiving opportunities to grow with tenure
• Supportive work culture
• Blackbird Health is made up of intelligent, humble, compassionate and hardworking people. Joining the ranks means you'll have an automatic network to turn to for best practices, professional development, and opportunities to share your expertise

ESSENTIAL FUNCTIONS:

• Conduct daily telephonic outreach to patients and families to answer questions about Blackbird Health services
• Field inbound calls from prospective and existing patients ensuring their questions are answered in a timely manner, including directing calls to appropriate team members
• Schedule and confirm patient appointments, including sending reminders
• Support patients and families with necessary paperwork, including medical histories and other information to ensure they are matched with the right level of care
• Connect with individuals and understand their medical experience to determine eligibility and appropriateness for participation in Blackbird Health Services
• Perform various clerical or administrative functions, such as collecting copays and validating insurance coverage
• Compile medical records and reports to support high-quality patient care and integration with referring providers; Receive and route messages or documents, such as laboratory results, to appropriate team members
• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
• Attend team meetings to support organizational success and participate in ongoing training required by organization to enhance clinical skills and ensure high quality services are delivered
• Able to independently problem solve and organize time to consistently achieve productivity and quality standards for role

REQUIREMENTS:

• Some College Courses or an Associates degree
• Experience in a medical office
• Telephonic outreach experience
• Customer service experience
• Passion for helping others
• Available to work up to 4 days a week (Monday-Thursday) from our Allentown, PA clinic. The remainder of your week can be performed remotely. More competitive offers are made for increased in person availability
• Works efficiently, and is able to maintain the daily/monthly volume of work consistently
• Ability to connect with and engage people from diverse backgrounds, experiences, cultures
• Genuine, empathic, listening skills
• Eagerness to work in an environment that values ongoing learning and growth
• Excellent time management, strong self-organization, confidence, and independence
• Excitement to work in a growing, mission driven organization

PREFERRED SKILLS:

• Bachelor's degree
• Experience in mental healthcare
• Familiarity with Google Suite 

Blackbird provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We envision a world where every young person is fully understood and receives support building the tools they need to thrive. Join our team, make an impact, a real difference for patients, parents and caregivers.

“We wouldn't have a son without Blackbird Health. He would have ended his life.”

“It's so rare to find comprehensive care like this---from testing to therapy to med management (and more)--all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone.”

FOSTERING AN INCLUSIVE ENVIRONMENT: 

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type.