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Billing Specialist - Remote

Remote

About Blackbird 

Our Commitment
Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We believe that in order to fulfill our ambitious mission of supporting children with the very best care, we must build the best possible team.

Blackbird Health offers virtual and in-person mental health services for children and young adults in Pennsylvania, Virginia, and New Jersey, with plans to expand to new states in 2026. Blackbird services include comprehensive evaluations and assessments, medication management, and a wide range of therapy services.

Clinicians at Blackbird Health take the time to truly understand what is causing a child’s challenges. By looking at how their brain, body, and behavior interact, Blackbird Care Teams see connections that are often missed when these areas are assessed separately. Nearly nine out of 10 young people who need support have more than one factor affecting them, which is why our whole-child model excels at identifying how conditions overlap. This deeper understanding allows Blackbird clinicians to create precise care plans that address the underlying cause of challenges, not just manage the symptoms.

If you care deeply about helping others and are eager to join a collaborative, innovative community where you will be encouraged and supported to thrive both personally and professionally, Blackbird is a great place to advance your career. Our teams are integral to the success of our patients and our mission, and we are excited to welcome more compassionate, inspired thought leaders to our growing organization. We want your time here to be the most meaningful of your career. Join us and help change mental health care for children for the better.

Position Summary

Blackbird Health is looking to hire a Billing Specialist to join our growing team. Under the direction of Senior Manager of RCM, the Billing Specialist is responsible for working insurance A/R and assisting patients with any billing or insurance related issues they may have. This includes, but is not limited to: resolving denied claims, claims appeals, payment posting, insurance and patient refunds, reviewing patient eligibility and benefits, and communicating with patients and clinicians as it relates to billing.

What makes you, you:

  • Ability to maintain confidentiality according to HIPAA regulations
  • Knowledge of medical billing and insurance terminology
  • Outstanding communication skills and ability to collaborate effectively with patients, provider partners and colleagues
  • Strong focus on customer service
  • Worked in a behavior health setting previously (not required)
  • Open to professional and clinical feedback and interested in working in a supporting and collegial environment.
  • Flexibility to adjust to a dynamic work environment.
  • Must value operating in a collaborative and cooperative environment.
  • Ability to show initiative, good judgment, and resourcefulness.

How you'll make an impact:

  • Work to resolve insurance claim denials and ensure proper payment from insurance payer based on contracted rates
  • Investigate denials via insurance provider portals (if applicable) to either resubmit or appeal a claim if denied
  • Work with insurance companies, payers and other third-parties to ensure timely submission and correct payment on claims as needed, ensuring patient responsibility is correctly reflected on patient invoices
  • Contact patients or families through multiple channels (email, phone, patient engagement platform) to update insurance information, credit card information, set up payment plans, respond to inquiries, etc
  • Process credit card payments and post to patient ledger in EMR/PM system
  • Review and process insurance and patient refunds
  • Work with clinicians at Blackbird to resolve billing issues as it relates to insurance or patient payments.
  • Other duties as assigned

The basics you'll need:

  • 2-4 years' health care billing experience working with insurance companies and EHR/PM Systems such as Athena, EPIC, ECW, etc.
  • 1-3 years' experience in customer service setting

Why Blackbird is unique:

  • Excellent administrative support is provided
  • Explore your career advancement potential by receiving opportunities to grow with tenure
  • Supportive work culture
  • Blackbird Health is made up of intelligent, humble, compassionate and hardworking people. Joining the ranks means you'll have an automatic network to turn to for best practices, professional development, and opportunities to share your expertise

Benefits

  • Medical, Dental & Vision coverage (available on day 1 of employment)
  • 401k (with a company match)
  • Employer-paid life insurance coverage
  • Generous paid time off
  • Opportunities for career growth

Salary Range

$25 - $28 USD

Join us!

To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child’s brain, body, and behavior work together.

“It's so rare to find comprehensive care like this---from testing to therapy to med management (and more)--all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone.”

Fostering an inclusive environment:

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at recruiting@blackbirdhealth.com so we can support you.

Our patient support team is busy helping children and families, please do not call or email them about your application — this helps us process your application more efficiently.

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