Salesforce Administrator

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Black Duck is seeking a Salesforce Administrator. This individual will primarily be focused on administering and customizing our Salesforce solution to support our Marketing, Sales, Success, and Support organizations. We are looking for someone who is passionate about simplifying user experience, innovating, seeking business process improvements and strong user adoption. You will be a domain expert of Salesforce.com responsible for supporting users and technical customizations and integrations with other platforms. This role will be part of our Business Applications department, working side by side with Salesforce Administrators and Developers.

Requirements:

• Responsible for day-to-day administration of Salesforce.com
• Design, document, build, test and deploy alerts, reports, fields, and validations within the Salesforce platform
• Keep abreast of new Salesforce features and functionality enhancements
• Recommend best practices around new and existing Salesforce features
• Promote tested & approved changes from Sandbox instances to Production using CI/CD tools
• Ongoing management of SFDC users, data sets, and security
• Customization, solution recommendation and development to fit business needs
• Manage workflow and suggest improvements to business processes to address strategic initiatives
• Develop training plans, materials, and documentation as necessary to support Salesforce users.

Your Impact

• A trusted member of our team who collaborates well and takes ownership and pride in every ticket
• A true asset to Black Duck who wants to grow with our team and organization and learn new things every day

Minimum Qualifications

• Bachelor’s degree
• 2-4 years of Salesforce administration experience required
• Salesforce Administrator & Platform App Builder certificates
• Demonstrated experience with all Salesforce automation tools, including Flow
• Experience with Jira or other ticketing software
• Self-motivated, detail-oriented, organized, hardworking, and a great team player with excellent interpersonal skills
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills
• Ability to multi-task various projects and balance priorities
• Ability to work well either independently or as part of the wider team in geographically disparate locations
• Strong organizational/time management skills and ability to prioritize workload effectively
• A self-starter who can learn new skills and stay up-to-date on Salesforce improvements

Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.