Senior Technical Services Engineer

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Are you interested in joining a fast-growing organization in the application security space, which is in the top spot of Gartner's Magic Quadrant for application security? Are you a technologist who wants to make a massive impact on Customers and help them develop high-quality, secure software faster? We want to speak to you!

Black Duck seeks an experienced Technologist to help our Implementation and Services Team drive customer onboarding and adoption. We're looking for someone to help us take our business to the next level of excellence in delivery and customer delight!

The Team

The Black Duck Technical Services team is dedicated to supporting our customers in developing their AppSec vision and achieving their goals quickly. We accomplish this through the delivery of exemplary product implementations and adoption-focused services that are tailored to their specific needs. Our services are designed to help customers of all sizes and types, from Startup’s to global organizations, build secure, high-quality software faster and maximize the value of their Black Duck tools.

The Position

This position will implement our industry leading Application Security products and solutions within our large enterprise customers environments. You will work alongside our sales, sales engineering, customer success managers, product development, support, solution architect, and project management team members to ensure that our clients receive most value from our AppSec products and achieve a high level of adoption.   

For information on our AppSec products please check out our website https://www.blackduck.com!

Responsibilities

• Secure Development: Educate customers on Secure Development processes. Identify opportunities for improvement and help them get the most out of their operations.
• Customer enablement: Provide formal client training to constant efforts driving self-sufficiency within your assigned accounts
• Solution design: Engage with customers to understand their business needs and solve critical quality, security, and compliance problems.
• Delivery: Work with the customer from Project initiation to completion with end-to-end ownership of the results.
• Custom integrations Develop custom solutions to integrate our tools into SDLC and DevOps workflows
• Professional consulting: Be a trusted advisor to our customers, providing solution expertise in the domain of software testing and security.

Qualifications

• Proven ability to deploy both SaaS and On-prem software solutions.
• Software development experience with at least two programming languages namely C/C++, C# or Java.
• Strong scripting ability in one or more common scripting languages (Perl, Python, PowerShell, Bash).
• Experience with project scoping and requirements gathering
• Experience with Continuous Integration and DevOps tools
• Strong client consultation/onboarding background
• Proven ability to prioritize activities, set objectives and meet milestones
• Well organized.  Able to deliver project milestones and deliver on-time
• Understanding of open-source software libraries such as glib, OpenSSL, Boost C++, etc. and their associated licensing
• Able and willing to travel up to 20% as the job requires
• Bachelor’s Degree in Computer Science, Master’s Degree preferred or equivalent Experience
• A US Citizenship is required in order to work directly with our customers (including Federal Government, DoD, Sled, etc)

Benefits

• Work From Home (Remote in United States) 
• Competitive Total Compensation
• Annual Performance Bonus
• Paid Vacation and Wellness Days
• Group Retirement Savings Plans and Employer Contributions
• Comprehensive Health Benefits 

Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.