Senior Key Account Manager - Dubai
As a Senior Account Manager at Blacklane in Dubai, you will be responsible for managing a select portfolio of high-value accounts, focusing on strategic growth and long-term client success. You will develop customised solutions and serve as a trusted advisor to senior stakeholders, leveraging your strong analytical skills and experience in strategic account management.
In this role, you will drive revenue growth by managing and expanding existing client relationships across multiple locations. Your primary focus will be building and maintaining strong client partnerships while collaborating with internal teams to ensure seamless service delivery. You will monitor client performance, market trends, and account metrics to achieve revenue and retention targets.
Join our dynamic team and play a crucial role in positioning Blacklane as the premier choice for premium mobility services in the UAE and beyond!
YOUR CHALLENGE:
- Cross-Functional Collaboration: Work closely with internal teams, including Partner Management, Finance, Product Development, and Operations, to ensure seamless alignment across business functions. Act as a key liaison between internal stakeholders and external partners, fostering effective communication and collaboration to drive shared success.
- Revenue Growth: Proactively identify opportunities for upselling and cross-selling within assigned accounts to maximize revenue potential. Develop and execute strategies that deliver measurable business outcomes aligned with Blacklane’s objectives.
- Retention and Renewals: Ensure high client retention by delivering outstanding service and maintaining strong, trust-based relationships. Lead strategic account planning efforts to secure timely and successful contract renewals.
- RFPs & Tenders: Demonstrate expertise in managing complex RFPs and strategic tenders with a focus on financial acumen and a methodical, strategic approach to secure high-value contracts.
- Business Travel Readiness: Be prepared for business travel approximately 20% of the time, occasionally on short notice, to meet clients or attend industry events as required.
- Market and Client Monitoring: Stay ahead of market trends, client performance metrics, and industry developments to refine account strategies. Proactively address challenges and identify opportunities to enhance client engagement and drive growth.
- Performance Tracking: Continuously monitor account performance against revenue targets and client satisfaction benchmarks. Identify potential risks early on and implement corrective measures to ensure consistent success and long-term growth.
ABOUT YOU:
- RFPs & Tenders: You have a proven track record in managing complex RFPs and strategic tenders. Your exceptional financial acumen and strategic mindset enable you to craft compelling proposals, navigate competitive bidding processes, and secure high-value contracts.
- Strategic Planning: You excel at architecting and executing customized account strategies for enterprise clients. Your ability to meticulously align client objectives with Blacklane's strategic vision allows you to develop comprehensive roadmaps that drive revenue growth, enhance client retention, and cultivate long-term partnerships through data-driven insights and proactive engagement.
- Communication and Collaboration: As a strong team player with a relationship-oriented approach, you have a natural ability to manage complex projects and engage effectively with both internal and external stakeholders.
- Ambition and Passion: You're highly ambitious and passionate about delivering exceptional results. Your drive for excellence is evident in every aspect of your work.
- Technical Proficiency: You possess advanced skills in Microsoft Office, G-Suite products, and Salesforce/CRM systems, enabling you to work efficiently and leverage technology to enhance your performance.
- Language Skills: Your excellent spoken and written English communication skills are complemented by advanced interpersonal skills that shine through in both virtual and face-to-face interactions.
Your First-Year Roadmap
Here’s what your journey at Blacklane could look like:
- 3 months:
Immerse yourself in the business and role → Onboarding, meet key stakeholders, start to contribute. - 6 months:
Build confidence in your role → fully own core tasks and drive measurable impact on team and company goals. Take ownership of projects, collaborate cross-functionally on initiatives that leave a noticeable mark. - 12 months:
Scale your contributions and your expertise or leadership potential
The Blacklane Hiring Process → Expected duration: 6 weeks)
1. Application Review:
Your CV and documents are being reviewed by our respective Talent Acquisition + Hiring Manager.
2. Talent Acquisition Interview:
A quick introductory chat to ensure the role excites you and matches your interests and skills.
3. Second Round:
Case Study/Technical Interviews/Peers Interview/Stakeholder Interview
A deeper dive into your experience and the specific aspects of the role, emphasizing alignment with Blacklane’s goals and vision.
4.Third Round:
Executive Interview and if applicable Reference Check.
5. Offer Call:
Celebrating YOU in joining the Blacklane crew.
About Blacklane
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.
Our Company Culture
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.
Here are just a few examples of the ERGs fostering connection:
- LGBTQIA+ Network – Advocating for inclusivity and championing allyship.
- Bookclub – Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis.
- Blacklane Cares Leave – Spend up to eight paid hours annually volunteering for causes meaningful to you.
We welcome—and actively support—employees to create or join the communities that are important to them.
Why join us in a Blacklane on the fast lane?
- Fair Pay & Shared Success → We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy.
- Blacklane Mystery Rides → As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.
- Learning & Development at Blacklane → We value the person beyond the CV, which is why we are committed to your continuous growth—not just for the company’s success, but for your own professional development. We believe that when our employees stay ahead, so does Blacklane. That’s why you have free access to thousands of online courses on LinkedIn Learning, tailored to your career aspirations, along with a unique learning experience designed for those stepping into leadership roles.
- The way to your heart goes through your stomach? → If so, we’ve got something special for you: our weekly homecooked, quality office lunches. Not only do they fuel your mind and body, but they also provide the perfect opportunity to connect with colleagues from all departments, fostering stronger bonds beyond your own division.
- Your Health, No Compromise → with Nilo Health & WHOOP
We prioritize both your mental and physical well-being because a healthy team creates a thriving culture. That’s why we offer access to the Nilo Health platform for mental wellness and the WHOOP bracelet to support your fitness—available for you to use as you choose. - Social responsibility → We Care: Learn more about Miracle flights and the meaningful impact behind our commitment to making a difference.
- Share your ideas with Blacklane’s C-Level - Our approachable C-Level team values your insights. Once a month, they host a consultation day where you’re invited to share your ideas, feedback, and constructive criticism—because your voice shapes our future.
We place great value on equal opportunities. Therefore, we welcome everyone to apply.
Still not convinced?
→ Watch us on Amazon Prime
→ Listen to Jens in Startup insider episode #1643
→ Blacklane is backed by investors who share our vision: Mercedes-Benz Mobility, Tasaru, Sixt, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture
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