General Manager West+Canada (Strategy&Operations)
YOUR CHALLENGE:
- Market Strategy and Execution: Develop and execute a comprehensive market strategy tailored for US West & Canada’s unique dynamics, balancing the needs of corporate travel, airport transfers, and premium leisure clients. Position Blacklane as the premier chauffeur service throughout the region.
- P&L Management: Own the US West & Canada P&L, ensuring financial goals are achieved through smart planning, operational efficiency, and proactive cost management in a geographically diverse market.
- Team Building and Leadership: Recruit, build, and lead a high-performing local team of operations, marketing, sales and account management. Foster a positive and collaborative work environment that motivates and retains top talent in a vast region.
- Customer Engagement: Deliver exceptional service to high-value clients — from corporate executives to luxury hospitality partners — ensuring customer retention and repeat bookings.
- Stakeholder Relations: Represent Blacklane across the region’s premium ecosystem. Build strong partnerships with key stakeholders such as corporate travel managers, five-star hotels, premium lifestyle brands, and airport authorities.
- Data-Driven Decision Making: Utilize tools such as Google Suite and Tableau to analyze data, track performance, and inform strategic decisions.
ABOUT YOU:
- Entrepreneurial Spirit: Business builder mindset with a strong drive for growth.
- Leadership: Charismatic leader who can inspire and lead a geographically distributed team.
- Strategic and Analytical Thinker: Able to design and execute strategies adapted to both urban corporate hubs and seasonal tourism peaks.
- Industry Experience: Experience in the luxury/premium industry (e.g., high-end hotels, resorts, or tourism services) and ideally in mobility or startup environments.
- Dynamic and Adaptable: Thrives in a dynamic environment, balancing strategic initiatives with urgent operational tasks.
- Local Knowledge: Strong understanding of the US & Canada’s premium mobility market, including tourism trends, airport dynamics, and cross-border corporate travel between the US and Canada.
- P&L Management: Strong preference for experience driving revenue growth (e.g., sales, marketing) in addition to cost management.
About Blacklane
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.
Our Company Culture & Values
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence.
- Care - We are invested in each other's well-being and professional growth.
- Drive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery.
- Excellence - We understand our customers so we can exceed expectations.
We support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life.
✨ Why join Blacklane?
At Blacklane, our Compensation and Benefits strategies are designed to be fair and market-aligned. We combine base salary with variable elements and long-term incentives as part of our overall rewards framework. All employees participate in our company-wide Virtual Stock Option Plan (VSOP), sharing in Blacklane’s long-term success.In addition, we offer a benefits package tailored to each location, supporting health, wellbeing, time off, learning, and local needs. Some of the benefits for this role and country include:
Local perks – US
💙 100% employer-paid medical insurance premium for you and your dependents (plus dental & vision)
💸 401(k) with 1:1 employer match up to 5%
🛡️ Company‑paid life insurance coverage (50,000 USD)
🌴 20 vacation days per year, increasing with tenure
💪 Your Mental and Physical Health → No compromise with Nilo and Wellhub
🏢 Access to a co‑working spaces to connect with other Blacklaners; available in LA, Miami and NY
🎓 Continuous learning through LinkedIn learning and L&D budget
🚀 Fair pay and shared success through our VSOP program
🚘Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane and experience our service from a guest’s perspective.
Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect!
We place great value on equal opportunities. Therefore, we welcome everyone to apply!
Curious to see us in action? Let’s go!
→ Watch us on Amazon Prime→ Listen to our CEO in Startup insider episode #1643
→ Blacklane is backed by investors who share our vision: Mercedes-Benz Mobility, Tasaru, Sixt, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture
The salary range for this role is $158,000 – $210,000 annually with eligibility for performance-based bonuses and VSOP. Final compensation will be determined based on skills and experience.
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