Account Manager - West & Canada
Your Mission
As an Account Manager for the West & Canada region, you’ll oversee and grow relationships with Blacklane’s enterprise clients across key markets in the Western U.S. and Canada. You’ll act as a trusted advisor to major partners, driving retention, expansion, and satisfaction through strategic relationship management and consultative sales.
This role blends autonomy and collaboration, offering the chance to make a direct impact in a diverse and fast-growing region.
Your Responsibilities
- Manage a portfolio of strategic enterprise accounts across the West and Canada region.
- Develop and execute strategic account plans to drive retention, growth, and client satisfaction.
- Identify upsell and cross-sell opportunities, including Electric Class and sustainable mobility solutions.
- Build and nurture long-term relationships with key decision-makers and stakeholders.
- Collaborate cross-functionally with Sales, Product, Operations, and Customer Experience to ensure seamless service delivery.
- Monitor account performance, analyze trends, and provide data-driven insights to inform strategic decisions.
- Represent Blacklane at industry events and client meetings, strengthening our visibility and partnerships.
About You
- 3–5 years of experience in B2B account management or enterprise client relations, ideally in travel, mobility, or hospitality.
- Proven ability to retain and grow strategic accounts through consultative partnership.
- Excellent relationship management, negotiation, and communication skills.
- Strong analytical mindset and ability to translate data into actionable insights.
- Results-oriented, proactive, and comfortable balancing client service with revenue goals.
- Fluent in English; proficiency in French is a plus.
- Experience with Salesforce or similar CRM tools preferred.
💰 Compensation: $70,000 – $120,000 annually with uncapped commission and VSOP (Virtual Stock Options). Final compensation will be determined based on skills and experience.
✨ Why join Blacklane?
💙 100% employer-paid health & life insurance for you and your family
💸 401(k) match (1:1 up to 5%)
🌴 Up to 30 vacation days, plus milestone bonus days
🌍 Work from anywhere for up to 6 weeks a year
🎓 Continuous learning & certified coaching
🚀 VSOP – share in Blacklane’s success
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.
Here are just a few examples of the ERGs fostering connection:
- LGBTQIA+ Network – Advocating for inclusivity and championing allyship.
- People of Color Resource Group - To celebrate, empower, and amplify the contributions of POC, both past and present, while fostering a culture of inclusivity, equity, and allyship at Blacklane.
- Bookclub – Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis.
- Blacklane Cares Leave – Spend up to eight paid hours annually volunteering for causes meaningful to you.
We welcome—and actively support—employees to create or join the communities that are important to them.
Why join us in a Blacklane on the fast lane?
- Fair Pay & Shared Success → We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy.
- Blacklane Mystery Rides → As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.
- Learning & Development at Blacklane → We value the person beyond the CV, which is why we are committed to your continuous growth—not just for the company’s success, but for your own professional development. We believe that when our employees stay ahead, so does Blacklane. That’s why you have free access to thousands of online courses on LinkedIn Learning, tailored to your career aspirations, along with a unique learning experience designed for those stepping into leadership roles.
- The way to your heart goes through your stomach? → If so, we’ve got something special for you, in Berlin: our weekly homecooked, quality office lunches. Not only do they fuel your mind and body, but they also provide the perfect opportunity to connect with colleagues from all departments, fostering stronger bonds beyond your own division.
- Your Health, No Compromise → with Nilo Health
We prioritize both your mental and physical well-being because a healthy team creates a thriving culture. That’s why we offer access to the Nilo Health platform for mental wellness and the WHOOP bracelet, after one year to support your fitness—available for you to use as you choose. - Social responsibility → We Care: Learn more about Miracle flights and the meaningful impact behind our commitment to making a difference.
- Share your ideas with Blacklane’s C-Level → Our approachable C-Level team values your insights. Once a month, they host a consultation day where you’re invited to share your ideas, feedback, and constructive criticism—because your voice shapes our future.
- Thrive Together → Our Hybrid Office Culture: At Blacklane, we believe in the power of in-person collaboration and connection. That’s why we follow a hybrid, 3 office day focused approach. This supports both our fast-paced growth and the building of strong, engaged teams. We know everyone’s situation is unique, so our hybrid setup still allows for flexibility when needed. If you’re excited about contributing in a dynamic, people-driven environment and value both teamwork and personal accountability, we’d love to hear from you!
Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect!
We place great value on equal opportunities. Therefore, we welcome everyone to apply!
Curious to see us in action? Let’s go!
→ Watch us on Amazon Prime→ Listen to our CEO in Startup insider episode #1643
→ Blacklane is backed by investors who share our vision: Mercedes-Benz Mobility, Tasaru, Sixt, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture
The salary range for this role is $86,000 – $107,000 annually with eligibility for performance-based bonuses and VSOP. Final compensation will be determined based on skills and experience.
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