Workplace Experience Coordinator
About the Role
As a Workplace Experience Coordinator at Blacklane, you’ll play a pivotal role in ensuring our Berlin office runs seamlessly, efficiently, and reflects the excellence our brand stands for.
By collaborating across teams, managing day-to-day operations, and fostering a welcoming environment for employees and guests alike, you’ll help create a workspace where people feel supported, comfortable, and inspired to do their best work.
This is an on-site role, based in our Berlin office five days a week, as your presence is key to maintaining an outstanding workplace experience.
Your Impact and Responsibilities
At Blacklane, we measure success by the meaningful change that each team member creates.
In this role, you’ll:
- Oversee the smooth daily running of the Berlin office, from facilities and vendors to the overall workplace experience, ensuring everything is in order and ready for use.
- Take ownership of the office environment, ensuring spaces are always organized, presentable, and reflective of Blacklane’s high standards.
- Coordinate maintenance, safety protocols, and compliance (including ASA), ensuring our workplace meets operational and regulatory excellence.
- Manage supplies, inventories, and equipment logistics to keep the office fully functional and well-stocked.
- Ensure the Office ticket system is managed, ensuring timely follow-up and resolution.
- Assist in the setup and smooth execution of internal events, meetings, and workshops that connect and engage our teams.
- Act as an ambassador, ensuring every visitor, partner, and colleague experiences Blacklane’s core values from the moment they step into the office.
Your First-Year Roadmap
3 months:
Get to know the Blacklane culture, tools, and routines. Build trust with key stakeholders and start taking ownership of day-to-day office coordination.
6 months:
Run daily operations with confidence and autonomy. Introduce small improvements that boost efficiency, safety, and the employee experience. Take responsibility for projects that elevate how the office feels and functions.
12 months:
Be recognized as the go-to person for everything office- and experience-related. Streamline workflows, optimize vendor management, and contribute strategically to People & Culture initiatives that shape our workplace.
About You
You’ll thrive in this role if you’re a hands-on, organized, and people-oriented professional who takes pride in keeping spaces running smoothly and looking their best.
- You bring hands-on experience in managing or supporting on-site environments, ideally in workplaces, hotels, clinics, coworking spaces, or other customer-facing settings where service, organization, and attention to detail are key.
- You communicate clearly and confidently in German and English.
- You care deeply about people and service, you create a warm, professional atmosphere where everyone feels welcome.
- You’re proactive and dependable when you see something that needs attention, you act on it without being asked.
- You focus on details and follow through, ensuring the office always looks and operates at its best.
- You stay calm under pressure and manage multiple priorities with ease.
- You have strong interpersonal skills.
- You’re tech-savvy, comfortable with tools like Jira, Slack, and Google Workspace, and quick to learn new systems.
- You naturally reflect Blacklane’s values (Care, Drive and Excellence) in how you work, support others, and represent the company.
About Blacklane
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.
Our Company Culture
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.
Here are just a few examples of the ERGs fostering connection:
- LGBTQIA+ Network – Advocating for inclusivity and championing allyship.
- People of Color Resource Group - To celebrate, empower, and amplify the contributions of POC, both past and present, while fostering a culture of inclusivity, equity, and allyship at Blacklane.
- Bookclub – Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis.
- Blacklane Cares Leave – Spend up to eight paid hours annually volunteering for causes meaningful to you.
We welcome—and actively support—employees to create or join the communities that are important to them.
Why join us in a Blacklane on the fast lane?
- Fair Pay & Shared Success → We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy.
- Blacklane Mystery Rides → As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.
- Learning & Development at Blacklane → We value the person beyond the CV, which is why we are committed to your continuous growth—not just for the company’s success, but for your own professional development. We believe that when our employees stay ahead, so does Blacklane. That’s why you have free access to thousands of online courses on LinkedIn Learning, tailored to your career aspirations, along with a unique learning experience designed for those stepping into leadership roles.
- The way to your heart goes through your stomach? → If so, we’ve got something special for you, in Berlin: our weekly homecooked, quality office lunches. Not only do they fuel your mind and body, but they also provide the perfect opportunity to connect with colleagues from all departments, fostering stronger bonds beyond your own division.
- Your Health, No Compromise → with Nilo Health
We prioritize both your mental and physical well-being because a healthy team creates a thriving culture. That’s why we offer access to the Nilo Health platform for mental wellness - available for you to use as you choose. - Social responsibility → We Care: Learn more about Miracle flights and the meaningful impact behind our commitment to making a difference.
- Share your ideas with Blacklane’s C-Level → Our approachable C-Level team values your insights. Once a month, they host a consultation day where you’re invited to share your ideas, feedback, and constructive criticism—because your voice shapes our future.
- Thrive Together → Our Hybrid Office Culture: At Blacklane, we believe in the power of in-person collaboration and connection. That’s why we follow a hybrid, 3 office day focused approach. This supports both our fast-paced growth and the building of strong, engaged teams. We know everyone’s situation is unique, so our hybrid setup still allows for flexibility when needed. If you’re excited about contributing in a dynamic, people-driven environment and value both teamwork and personal accountability, we’d love to hear from you!
Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect!
We place great value on equal opportunities. Therefore, we welcome everyone to apply!
Curious to see us in action? Let’s go!
→ Watch us on Amazon Prime
→ Listen to our CEO in Startup insider episode #1643
→ Blacklane is backed by investors who share our vision: Mercedes-Benz Mobility, Tasaru, Sixt, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture
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