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Junior Operations Manager New York

New York

 
As the Junior Operations Manager, you will report to the Team Lead Operations and work closely with the General Manager NY in driving the day-to-day operational activities for the region (NY/NJ/CT/PA). You will help ensure Blacklane’s service standards, growth targets, cost-controls and partner relationships are maintained. You will work cross-functionally with operations, partner onboarding, account management, data/analytics and finance. This is a hands-on role, ideal for someone who enjoys both operational detail and strategic support.

YOUR CHALLENGE:

  • Assist in the planning, monitoring and execution of operational initiatives for the region under the direction of the Team Lead Operations and General Manager.
  • Track, monitor and report on key operational metrics (service levels, partner performance, cost control, utilisation, etc).
  • Support onboarding and off-boarding of partner fleets/chauffeurs, ensuring compliance, contract documentation and operational readiness.
  • Liaise with partner organisations (chauffeur networks, airport authorities, strategic partners) to ensure smooth service delivery and handle escalations.
  • Identify operational pain points and process bottlenecks; recommend improvements to drive efficiency, cost-savings and service quality.
  • Collaborate with data/analytics teams (utilizing tools such as Google Suite, Tableau) to generate insights, dashboards and decision-support.
  • Work with finance and commercial teams to support cost management (e.g., monitoring P&L levers, cost of operations, partner incentives) and ensure alignment with regional financial targets.
  • Support preparation of regional strategy materials, presentations and stakeholder updates (e.g., monthly operational review, regional performance reviews).
  • Coordinate with cross-functional teams (marketing, sales, account management, global operations) to ensure operational alignment with growth initiatives.
  • Maintain strong relationships with internal and external stakeholders, acting as a credible point of contact for operational matters.
  • Assist in driving a culture of high performance, integrity, reliability and continuous improvement across the operations team

 ABOUT YOU:

  • Bachelor’s degree in Business Administration, Operations Management or related field (or equivalent work experience).
  • 1-3 years of operational or account management experience in a fast-paced / service environment.
  • Strong analytical and problem-solving skills—comfortable working with data to identify trends and build actionable insights.
  • Excellent organisational skills; able to manage multiple tasks and priorities simultaneously in a dynamic environment.
  • Experience working cross-functionally with various teams and stakeholders.
  • Strong communication skills (written and verbal), with the ability to present findings and influence decision-making.
  • Proficiency in Google Workspace / Microsoft Office (especially spreadsheets) and ability to learn new tools (e.g., Tableau, dashboards).
  • A proactive mindset: self-starter, willing to take ownership, adapt to ambiguity and drive improvements.
  • A team-player with a positive attitude, who embodies values such as reliability, integrity, going the extra mile, and care
 
About Blacklane
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.
 
Our Company Culture
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care,  inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.

Here are just a few examples of the ERGs fostering connection:

  • LGBTQIA+ Network – Advocating for inclusivity and championing allyship.
  • People of Color Resource Group - To celebrate, empower, and amplify the contributions of POC, both past and present, while fostering a culture of inclusivity, equity, and allyship at Blacklane.
  • Bookclub – Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis.
  • Blacklane Cares Leave – Spend up to eight paid hours annually volunteering for causes meaningful to you.

We welcome—and actively support—employees to create or join the communities that are important to them.

Why join us in a Blacklane on the fast lane?

  • Fair Pay & Shared Success → We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy.
  • Blacklane Mystery Rides → As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.
  • Learning & Development at Blacklane → We value the person beyond the CV, which is why we are committed to your continuous growth—not just for the company’s success, but for your own professional development. We believe that when our employees stay ahead, so does Blacklane. That’s why you have free access to thousands of online courses on LinkedIn Learning, tailored to your career aspirations, along with a unique learning experience designed for those stepping into leadership roles.
  • The way to your heart goes  through your stomach? → If so, we’ve got something special for you, in Berlin: our weekly homecooked, quality office lunches. Not only do they fuel your mind and body, but they also provide the perfect opportunity to connect with colleagues from all departments, fostering stronger bonds beyond your own division.
  • Your Health, No Compromise → with Nilo Health
    We prioritize both your mental and physical well-being because a healthy team creates a thriving culture. That’s why we offer access to the Nilo Health platform for mental wellness - available for you to use as you choose.
  • Social responsibility → We Care: Learn more about Miracle flights and the meaningful impact behind our commitment to making a difference.
  • Share your ideas with Blacklane’s C-Level → Our approachable C-Level team values your insights. Once a month, they host a consultation day where you’re invited to share your ideas, feedback, and constructive criticism—because your voice shapes our future.
  • Thrive Together → Our Hybrid Office Culture: At Blacklane, we believe in the power of in-person collaboration and connection. That’s why we follow a hybrid, 3 office day focused approach. This supports both our fast-paced growth and the building of strong, engaged teams. We know everyone’s situation is unique, so our hybrid setup still allows for flexibility when needed. If you’re excited about contributing in a dynamic, people-driven environment and value both teamwork and personal accountability, we’d love to hear from you!

Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect!

We place great value on equal opportunities. Therefore, we welcome everyone to apply!

Curious to see us in action? Let’s go!

→ Watch us on Amazon Prime

→ Listen to our CEO in Startup insider episode #1643

→ Blacklane is backed by investors who share our vision: Mercedes-Benz Mobility, Tasaru, Sixt, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture

New York Salary Band

$80,000 - $100,000 USD

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