Junior Operations Manager (Riyadh)
YOUR CHALLENGE:
Manage Fleet & Chauffeur Operations
Within Blacklane’s operational guidelines and regional service standards (frame), manage and optimize fleet and chauffeur operations in Riyadh (performance) to deliver a consistent, luxury Blacklane experience (deliverable).
Ensure Seamless Booking Fulfillment
Aligned with booking procedures and SLAs (frame), work closely with LSP Supervisors in Riyadh and Jeddah (performance) to ensure on-time, high-quality fulfillment of all ride requests (deliverable).
Drive Supplier & Chauffeur Excellence
Within Blacklane’s supplier-management framework (frame), collaborate with local suppliers and chauffeurs (performance) to consistently exceed service standards across KSA rides (deliverable).
Manage Airport Operations
Adhering to airport protocols and Blacklane procedures (frame), oversee on-ground operations at King Khalid International Airport (Riyadh) (performance to ensure flawless arrivals, departures, and guest handling (deliverable).
Conduct Quality & Availability Audits
Using Blacklane quality audit tools (frame), perform regular checks on chauffeur availability, readiness, and service quality in both cities (performance) to maintain world-class standards (deliverable).
Coordinate Incident & Issue Resolution
Within Blacklane’s escalation and safety processes (frame), manage communication and resolution with LSPs and chauffeurs during operational issues in Riyadh or Jeddah (performance) to ensure swift recovery and service continuity (deliverable).
Support Regional Business Targets
Aligned with KSA business goals and event requirements (frame), secure fleet availability for Special Events, Pre-Booked, and On-Demand services (performance) to help achieve performance targets in both cities (deliverable).
Execute Chauffeur Incentive Programs
With the Chauffeur Trainer and following incentive frameworks (frame), support rollout and tracking of chauffeur incentive programs (performance) to boost booking fulfillment and service quality (deliverable).
ABOUT YOU:
- Bachelor’s degree in a relevant field.
- 3–5 years of experience in fleet operations, mobility, transportation, logistics, or similar sectors.
- Experience managing operations in the Middle East, preferably within KSA, is an advantage.
- 3+ years of Fleet Operations experience
- Experience with Vendor/LSP Management
- Team management/people leadership experience
- Data-savvy; SQL, Tableau, and Google Sheets proficiency is a plus
- Strong communication skills both in English and Arabic
- Deep understanding of KSA market dynamics and cultural considerations
- Strong problem-solving and incident-management capabilities
- Customer-service mindset with high attention to quality and compliance
About Blacklane
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.
Our Company Culture & Values
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence.
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Care - We are invested in each other's well-being and professional growth.
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Drive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery.
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Excellence - We understand our customers so we can exceed expectations.
We support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life.
We welcome—and actively support—employees to create or join the communities that are important to them.
✨ Why join Blacklane?At Blacklane, our Compensation and Benefits strategies are designed to be fair and market-aligned. We combine base salary with variable elements and long-term incentives as part of our overall rewards framework. All employees participate in our company-wide Virtual Stock Option Plan (VSOP), sharing in Blacklane’s long-term success.
In addition, we offer a benefits package tailored to each location, supporting health, wellbeing, time off, learning, and local needs. Some of the benefits for this role and country include:
🌟 Local perks – KSA (Riyadh)💙100% company‑paid health insurance premiums for you and your dependents (plus a small deductible per outpatient visit)
🌴 28 vacation days per year, increasing with tenure
🏠 Housing & 🚗 transport allowances included in your package
✈️ Annual round‑trip flight to your home country for you (and eligible dependents)
🍽️ Weekly office lunch for KSA hub employees
💪 Your Mental Health → No compromise with Nilo and the Digital Plan from Wellhub
🎓 Continuous learning & certified coaching
🏢 Hybrid setup: 3 days a week in our Riyadh office
🚀 Fair pay and shared success through our VSOP program
🚘Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane and experience our service from a guest’s perspective.
Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect!
We place great value on equal opportunities. Therefore, we welcome everyone to apply!
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