Flier Experience

 

We are seeking a dynamic and service-oriented Flier Experience Associate to join the BLADE team. In this guest-facing role, you will be the face of the brand—delivering exceptional hospitality and seamless service throughout every step of the flier journey. From greeting guests and managing check-ins to coordinating ground transportation and anticipating individual preferences, this role is key to creating a premium, personalized travel experience. The ideal candidate thrives in a fast-paced environment, exudes professionalism and warmth, and is passionate about delivering best-in-class service with a meticulous attention to detail.

 

Flier Experience Roles & Responsibilities 

 

• Acting as an ambassador of the brand by providing guests any reservation updates, pertinent information, lists of BLADE amenities, ground transport recommendations, etc. as needed. 
• Confirming all necessary information (using electronic tablets) such as passenger lists, flight status, as well as any other item that may support efficient and timely check-in processes. 
• Offering and serving refreshments to passengers and maintaining the cleanliness of the lounge. 
• Managing inventory orders and ensuring that the lounge is appropriately stocked. 
• Ensuring that any guest preferences are recorded on the passenger profile and are well introduced to the appropriate departments for follow-up. 
• Directing or escorting guests to their aircraft or ground transportation and providing help with luggage. 
• Quick adeptness to lounge operations, service and experience to be able to work in different lounges through the Manhattan area as necessary exemplifying BLADE Flier Experience standards. 
• Respond promptly and tactfully to any guest request or complaint that may arise. 
• Make sure that any irregularities and discrepancies are recorded on the departmental Slack channel and brought to the attention of the appropriate team leader. 
• Keeping all Flier, guest and company data confidential and exhibit high levels of discretion. 
• Organizing and maintaining the front desk/counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth travel in/out procedures. 
• Familiarizing with all BLADE services, to be able to address, assist and actively upsell to guests. 
• Maintaining excellent relationships within the Flier Experience Department and familiarizing oneself with the operations and priorities of all other departments. 
• Prioritizing safety in everything you do and reporting all incidents immediately to senior management. 
• Arrange ground transportation for passengers for upcoming flights and ensure the car is waiting/staged for them when they land.

 

Skills and Abilities: 

• Ability to work a flexible schedule, including Saturday & Sunday evenings and holidays,according to demand, weather, and any additional department needs. 
• Possesses great communication skills, ability to present and speak with confidence and attention to detail. 
• Ability to perform with grace under pressure. 
• Regularly required to stoop, kneel, bend, crouch. Must be able to stand for extended periods of time and to lift up to 50lbs as required. 
• Ability to always maintain a clean and professional appearance as per BLADE company policies. 
• Ability to be sensitive to cultural nuances. 

Required Qualifications: 

• Two years’ experience at a front desk at a hotel, restaurant, spa/fitness center preferred. Prior experience in a luxury environment is a huge plus.
• Must be over 18 years old, able to commute via mass transit or have your own transportation, and a valid driver’s license

Compensation

You will receive a base salary at the rate of $25/hour, less all applicable deductions and withholdings. Such salary will be paid in accordance with the Company’s regular payroll practice, which is currently bi-weekly. 

Classification: As a non-exempt employee, you will be eligible for overtime as per state guidelines.

Availability

Full Time Basis (Seasonal) 32-40 hours a week. The shifts will be on rotation with the days/hours varying from 6:00am – 11:00pm*, 8 hour Shifts, Monday – Sunday.