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Training Coordinator | New York City

New York City, US

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

As Blank Street’s Training Coordinator, your primary responsibility will be supporting the team on all training initiatives ensuring high product quality performance across NY, DC, Boston stores among others! This role will coach the field team on Blank Street standards, conduct product quality assessments, and create actionable reporting that helps field teams continue to develop and improve their product quality. The Training Coordinator will also be responsible for monitoring and tracking training completion across all markets. This role reports to the Training & Product Quality Manager and will require frequent travel to different Blank Street stores across NY, DC, Boston, Philadelphia and more!

What You’ll Own

  • Oversee, validate, and track each barista’s journey through the new hire training program, and work with our ops partners to ensure a positive experience for all.
  • Support the new hire training process in the field by leading group orientations when necessary, leading in-store training, and facilitating the barista final assessment.
  • Provide area training support as needed by conducting shift lead training certifications, and assisting with new product launches and key initiatives.
  • Manage and track compliance across multiple platforms for training completion, accreditation velocity, daily store performance, and more.
  • Conduct robust quarterly product quality assessments for all Boston, DC and NYC stores and assist in the development of unique, actionable reporting that will enable field leaders to implement necessary improvements.
  • Develop and foster cross functional relationships to provide insight into store performance.
  • Be an inspirational leader full of coffee knowledge and passion for the craft, knowing how to tailor training approaches to individuals to ignite passion and the desire to pour love into every cup of coffee made.
  • Find creative ways to build and foster a learning culture at Blank Street, keeping teams motivated, engaged, and excited to learn.

Who We’re Looking For

  • Coffee knowledge and expertise
  • Customer & employee experience obsessed
  • Experience training within an established brand
  • Ability to create thoughtful and detailed training content and action plans
  • Product quality obsessed
  • Strong multitasker with proven ability to balance multiple priorities
  • Excellent communicator, written and verbal
  • Proven ability to work cross functionally with multiple departments

Availability Requirements:

This is a full time role (50 hours per week, 5 days a week) and requires flexibility to work outside of store operating hours, including weekends, as necessary.

Benefits & Perks

  • $70,000 - $75,000 annual base salary
    • Blank Street, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
  • 15 days of paid annual leave (on top of company-observed holidays and sick time)
  • Three health plan options, with full coverage available for two employee-only tiers
  • Commuter benefits
  • Parental leave
  • Bereavement leave
  • Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
  • Regular social outings with the team
  • Free Blank Street swag

 

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Please record 2 videos, each under 2 minutes for the teaching demonstrations Please provide a documented training plan for a new hire that is not performing to standard - What training support would you recommend? - What timeline do you propose? - How would you evaluate the success of your training plan? Any other supplemental material that you would like to provide to support this new barista.*

Accepted file types: pdf, doc, docx, txt, rtf

Introduction

At Blank Street, we’re building a generation-defining food and beverage brand, and we can’t do it without an incredible team. As we continue to expand, our focus on the US Training Team is to continue creating engaging and inspiring training experiences that cater to an ever-growing audience of baristas, all while aiding in elevating our product quality across all markets. In your role as a Training Coordinator, you’ll be at the heart of elevating product quality and guest experience.

Disclaimer: This case study is designed solely for assessment purposes as part of the interview process. The information provided is fictional or representative in nature, and the output of your work will not be used for any business gain or commercial advantage by Blank Street. All materials submitted will be treated confidentially and will only be used to evaluate your skills and approach.

What you’ll own

  • You’ll support the new hire training program by assisting with in-store training, and leading centralized orientations as needed.
  • You’ll know our new hire training program inside and out and be able to conduct each of the training sessions to the highest standard.
  • You’ll support training the trainers of each neighborhood and ensuring they are set up for success and certified to train.
  • You’ll drive your neighborhood stores toward higher product quality standards and compliance.
  • You’ll possess in-depth knowledge of all of our products and recipes enabling you to help maintain recipe & quality adherence.
  • You’ll champion excitement for our brand and our products as you visit all stores in your area.

Case Study Task

You have a new barista joining one of your stores! This new teammate has never worked in coffee before, but is eager to learn. Please record yourself demonstrating how you would teach this new hire the following topics:

  1. Teach a newly hired barista, who has never worked in coffee before, how to dial in espresso.
  2. Teach a newly hired barista, who has never worked in coffee before, how to steam latte textured milk and pour a heart.

Fast forward a few weeks. The same new barista is working a shift at a cafe where you pop in to say hi. You notice while in line that the new barista is not making drinks to standard like you taught them, and their hospitality isn’t quite up to standard.

Please create a training plan that you will propose to the manager of the store in an effort to support this barista’s development. Consider the following when creating your plan (timeline, training methods, online learning modules, in-person training, any manager support, 1:1 conversations, what success looks like, etc)

Deliverables

  • 2 videos, each under 2 minutes for the teaching demonstrations
  • A documented training plan for a new hire that is not performing to standard
    • What training support would you recommend?
    • What timeline do you propose?
    • How would you evaluate the success of your training plan?
  • Any other supplemental material that you would like to provide to support this new barista.