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Product Training Specialist

United States

Blend is a diverse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives. Come do work that matters.

 

Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.

How you'll contribute: 

  • Become an expert in the Blend platform and varying user personas and use cases.
  • Enable customer change management organizations through train the trainer, shared collateral, and certification programs.
  • Onboard Blend platform users through live events, webinars, and automated onboarding programs.
  • Drive adoption of Blend features and platform workflow through automated campaigns.
  • Convert users to champions by investigating challenges, highlighting value, and delivering bite-sized enablement at the moment of need.
  • Partner with Product Operations and Deployments to identify and communicate best practices.
  • Partner with Customer Success to gather feedback, identify user adoption trends, and prioritize input from the field.

Who you are: 

  • 1+ year of experience in B2B SaaS, Banking, Mortgage or Finance experience in an internal enablement role or customer-facing role (trainer, content creator, CSM, implementation consultant, enablement, growth, customer marketing, LOA or Loan Officer).
  • Coaching and enablement, learning and development, and change management skills, plus content creation and delivery.
  • Able to leverage performance data, adoption metrics, and sales metrics to develop enablement programs and growth campaigns.
  • High empathy for end-users; able to influence user behavioral changes.
  • Self-starter; capable of driving incremental progress and clearing obstacles in a low-structure environment that requires cross-functional collaboration.
  • Strong time management and time tracking skills.

To comply with local legislation, as well as to provide greater transparency to candidates, we share base pay ranges on all job postings regardless of desired hiring location.

For full time hires, the compensation range for this position is between $62,000 and $73,000. Blend benefits and perks are described below.  

Final pay offer amounts will vary depending on multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience. Base pay will be adjusted for part-time roles to reflect scheduled hours.

Benefits and Perks:
  • Meaningful equity
  • 401(k) plan with employer matching contribution
  • Comprehensive health benefits
  • 8 weeks of paid parental, medical and pregnancy leaves
  • Generous vacation policy
  • Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more

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