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Senior Director, Solutions Engineering

United States

Blend is a diverse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives. Come do work that matters.

 

Are you a dynamic leader passionate about building high-performing teams and driving significant business impact? Blend is seeking an exceptional Senior Director of Solutions Engineering to guide and empower a team of Solutions Engineers, playing a pivotal role in our prospects' and customers' journey as they evaluate, adopt, and expand their use of Blend's innovative banking software.

In this critical leadership position, you'll be at the forefront of revenue growth, contributing to strategic decisions, and shaping the very culture of our growing Solutions Engineering organization. You'll drive cross-functional alignment, forge robust account strategies, and continuously identify opportunities to enhance our operational effectiveness across Blend.

To thrive as a leader on our Solutions Engineering team, you must possess an unwavering passion for developing talent, a proactive mindset for identifying and solving operational challenges, and exceptional organizational acumen.

At Blend, our Solutions Engineers are highly respected and instrumental in shaping our product strategy, collaborating closely with both customers and internal stakeholders. We're looking for a leader who is deeply motivated to expand the impact of SEs at Blend, fostering their individual growth while amplifying the growth they drive for our company.

How You'll Make an Impact:

  • Lead & Empower: Recruit, manage, and cultivate a team of top-tier Solutions Engineers, providing hands-on coaching and mentorship to ensure excellence in every customer interaction.
  • Drive Revenue & Partnerships: Partner strategically with Sales and Account Management leadership to exceed quota targets and company goals, fostering seamless, high-impact collaborations among SEs, Account Executives, and Customer Success Managers.
  • Elevate Solutions Delivery: Guide your team in crafting customer-specific documentation and flawlessly delivering impactful solution plans. Ensure every plan, from templatized to bespoke, perfectly aligns with customer needs and market segments, demonstrating clear ROI and business value.
  • Deepen Expertise: Continuously expand your direct reports' expertise of Blend’s comprehensive Consumer Banking offering, including relevant financial regulations (e.g., lending, compliance, data privacy) and market dynamics.
  • Build Trust & Strategic Relationships: Build and nurture vital relationships with key internal partners, including Integrations, Deployments, Product Marketing, Product, Business Development, Legal/Compliance, and Security, ensuring our Solutions Engineers fully represent Blend’s offering throughout the deal lifecycle.
  • Champion Efficiency & Innovation: Proactively identify and implement process improvements that enhance the operational effectiveness of your team and Blend as a whole.  We build and deploy quickly and ensuring your team remains up to speed with the latest features and innovations from Blend is paramount.
  • Serve as a Trusted Advisor: Step in when needed as a thought leader and expert advisor on Blend’s product offerings to prospect and customer audiences, expertly removing obstacles and articulating differentiated technical and business value propositions and proof points to customers, with a deep understanding of their unique pain points and strategic objectives.
  • Be a Catalyst: Embrace a team-first mindset, prioritizing collective progress over individual lanes.
  • Travel (when possible): Support customer engagements and join on-sites alongside your team, up to 50%.

Who You Are:

  • Proven Leader: 5+ years of experience leading and managing a Solutions Engineering team.
  • Individual Contributor Excellence: 15+ years of individual contributor experience in a Solutions Engineering role (strongly preferred) or a customer-facing technical role at a SaaS software company, ideally within the FinTech or broader financial services industry.
  • Talent Developer: A demonstrated passion for fostering individual growth through clear, actionable feedback, creating inclusive environments, and hands-on management techniques.
  • Strategic & Technical Acumen: Strong technical aptitude with the ability to rapidly develop a deep understanding of the Blend product, the banking market, and our customers' needs, coupled with a robust understanding of technology integration and development, compliance frameworks, and industry-specific challenges.
  • Exceptional Communicator & Demonstrator: World-class communication and presentation skills, with proven confidence in delivering compelling information and illustrating clear value propositions to diverse, highly skilled audiences, from individual contributors up to C-level executives. Ability to translate complex technical concepts into clear business benefits for financial institutions.
  • Inquisitive & Growth-Oriented: Innate curiosity and a drive to continuously learn and apply new knowledge to both your work and your team's development, staying abreast of emerging FinTech trends, regulatory changes, and our competitors.
  • Problem-Solving in Complex Environments: Proven ability to dissect complex challenges across a financial institution and lead your team to develop comprehensive, value-oriented

To comply with local legislation, as well as to provide greater transparency to candidates, we share base pay ranges on all job postings regardless of desired hiring location.

For full time hires, the hiring base pay range for this position is between $169,000 and $199,000. Beyond base pay, Blend benefits and perks are described below.  

Final base pay offer amounts will vary depending on multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience. Base pay will be adjusted for part-time roles to reflect scheduled hours.

Benefits and Perks:
  • Meaningful equity
  • 401(k) plan with employer matching contribution
  • Comprehensive health benefits
  • 8 weeks of paid parental, medical and pregnancy leaves
  • Generous vacation policy
  • Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more

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