Consultant, Professional Services

Blend is a diverse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives. Come do work that matters.

At Blend, we’re building a culture that feels energizing to be part of every day, where people choose to show up not just for work, but for each other. Our Raleigh office is a space where diverse perspectives are celebrated, collaboration comes naturally, and momentum is contagious. We bring people together often - whether to share ideas, celebrate wins, or simply connect - and we extend that connection beyond the office through thoughtfully planned team outings and social gatherings that help our community grow stronger. Because we believe that strong teams fuel great innovation, we invest in experiences that make working together both meaningful and enjoyable. If you thrive in an environment that’s inclusive, dynamic, and full of genuine human connection, you’ll feel right at home here.

As a Professional Services Consultant, you will understand Blend’s platform and the client’s needs to help deliver a solution that exceeds expectations! You will work with teams from across the company to rapidly implement and improve our product offerings by providing project leadership and configuration expertise on Blend’s products. The ideal candidate is excited to work both- independently and collaboratively, in a fast paced, highly visible role.

Similar titles might include: Deployment Lead, Implementation Consultant, Technical Project Manager, or Professional Services Lead

How you'll contribute: 

• Learn and master Blend products in order to tackle customer business challenges as a configuration and implementation lead.
• Consult with lender business and technical resources to produce business requirements and functional design documents.
• Partner with customer business teams to understand business objectives and integration requirements.
• Collaborate with Blend Product and Engineering teams to share customer requirements, influence product priorities and further improve Blend core product features.
• Plan and execute integration testing and user acceptance testing of customer implementations.
• Maintain project plans and utilize various project methodologies as part of implementing Blend products on-site at lenders.
• Complete and manage end to end software / platform configuration changes based on client requirements.

Who you are: 

• 5+ years relevant experience with full lifecycle package software implementations (SaaS preferred).
• Hands-on technical configuration experience- screen/user interface, application settings or parameters, branding, etc.
• Basic/Intermediate software development experience - familiarity with software programming principles, knowledge of logic based structures.
• Project management experience- work on multiple projects, project plan preparation and maintenance, scope control, project risk management.
• Business analysis experience- process design, requirements gathering and synthesizing (Nice to have- green belt, six sigma or similar training).
• Ability to propose creative technical solutions to challenging problems and communicate technical concepts and specifications clearly and efficiently.
• Working knowledge of JSON and APIs, with the ability to troubleshoot integrations and collaborate with product and engineering teams for resolution.
• Strong personal initiative and drive to execute with minimal oversight.
• Experience working in a multifaceted environment wearing many hats.
• Banking/Finance industry experience (Preferred).
• Basic/Intermediate software programming experience with Velocity (Nice to have).
• This role may require approximately 20-25% travel.

At Blend, we are committed to offering a competitive compensation package.

To comply with local legislation, as well as to provide greater transparency to candidates, we share base pay ranges on all job postings regardless of desired hiring location. Final base pay offer amounts will vary depending on multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience. Beyond base pay, Blends benefits and perks are described below.

Compensation:

• Base Salary Range: $105,000 – $124,000 (This applies to full time hires. Final offer determined by multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience.)
• Bonus (if applicable): Eligibility is contingent upon both company performance against established goals and achievement of individual performance objectives.
• Equity : Meaningful Restricted Stock Units in public company stock (NYSE: BLND) so you share in Blend’s long-term growth and success.

Our Benefits at a Glance

We offer a comprehensive and competitive benefits package designed to support your health and work-life balance.

Health & Wellbeing

• We offer medical, dental, and vision benefits, with a generous employer contribution that helps keep your medical insurance costs low.
• Company-paid life, short-term, and long-term disability coverage
• Generous PTO, holidays, and maternity/parental leave
• Employee Assistance Program (EAP): mental health, legal, childcare & eldercare, financial planning, college search, and more
• Voluntary benefits: accident, critical illness, hospital indemnity, identity theft, and legal insurance
• Monthly wellness stipend for fitness, mental health, and well-being
• Additional perks: Milk Stork, pet insurance, and paid volunteer time off

Growth & Future

• 401(k) retirement plan with company match
• Pre-tax savings: healthcare & dependent care FSAs, Limited Purpose FSA, and HSA