Back to jobs
New

Senior Lead, Pharmacy Fulfillment Operations

Chesterfield, MO

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. 

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Role: As a Senior Pharmacy Operations Lead, you will oversee a team of pharmacy fulfillment technicians managing pharmacy dispensing-related workflows and queues. This role is critical in driving operational excellence, ensuring high team performance, maintaining quality standards, and fostering a collaborative and efficient work environment. We are looking for a gritty, positive and resilient Senior Lead who will be responsible for hiring, onboarding, coaching, and supporting technicians while ensuring compliance with company policies, performance metrics, and regulatory requirements.

What you’ll do:

Team Management & Development

  • Lead, coach, and mentor a team of Pharmacy Technicians, to ensure the delivery of top-tier care for our patients and clients.
  • Coordinate and monitor workload distribution and productivity within and across teams, ensuring efficient operations and that performance metrics are consistently met.
  • Drive hiring efforts, ensuring selection of qualified candidates who align with company culture and operational standards.
  • Oversee the new hire onboarding process, ensuring technicians are equipped with necessary tools, knowledge, and resources to succeed.
  • Conduct regular performance evaluations, providing constructive feedback and development plans for continuous improvement.
  • Address underperformance promptly through coaching and improvement plans in partnership with P&C when necessary.

Operational Excellence

  • Utilize data analytics to evaluate team performance, drive informed decision-making, and align outcomes with organizational objectives.
  • Proactively monitor and manage workflow queues to ensure timely, accurate task resolution and balanced workloads.
  • Establish clear, measurable performance targets for agents and ensure consistent adherence to service level agreements (SLAs).
  • Identify operational inefficiencies and apply innovative, data-driven strategies to enhance productivity, streamline queue management, and improve team effectiveness.
  • Support the development and execution of change management initiatives by coordinating with stakeholders, facilitating implementation, and addressing resistance to ensure successful adoption.
  • Champion patient experience by taking ownership of escalated concerns, delivering prompt and empathetic resolutions that exceed expectations.

Compliance & Quality Assurance

  • Ensure adherence to all regulatory requirements and company policies in pharmacy operations.
  • Monitor quality standards by conducting audits and reviewing agent work for accuracy and compliance.
  • Proactively identify and address any compliance risks or errors in operational processes.

Collaboration & Communication

  • Foster open communication within the team to ensure alignment on goals and priorities.
  • Communicate updates, changes, and best practices effectively to the team.

Leadership & Problem-Solving

  • Serve as a role model for getting things done, professionalism, grit, resilience, accountability, and excellence in operations.
  • Address escalations or complex issues promptly and effectively, ensuring satisfactory resolutions.
  • Promote a positive work environment that values teamwork, accountability, and employee satisfaction.
  • Foster continuous growth by developing technicians and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate.

What You Need:

  • Leadership Experience: 5+ years in a data-driven, high-growth operational environment, with a proven ability to lead large, cross-functional teams.
  • Educational Background: Bachelor's degree in Healthcare, Business Administration, or a related field strongly preferred.
  • Industry Knowledge: Background in pharmacy, healthcare, or medical insurance, with a strong grasp of regulatory requirements and operational complexities.
  • Operational Excellence: Demonstrated success managing high-volume teams and workflows, delivering measurable results, and driving key initiatives.
  • People Management: Exceptional leadership and coaching abilities, fostering accountability, team development, and peak performance.
  • Organizational Skills: Excellent multitasking and time management capabilities to effectively balance competing priorities.
  • Data & Technology Fluency: Proven expertise in using data and technology to optimize processes, boost efficiency, and support continuous improvement.
  • Analytical Acumen: Strong critical thinking and problem-solving skills, with a sharp eye for detail and accuracy in complex operational settings.
  • Performance Metrics: Experience analyzing key performance indicators (KPIs) and using insights to inform strategy and execution.
  • Communication: Excellent interpersonal and communication skills, with the ability to build cross-functional collaboration and engagement.
  • Regulatory Awareness: Familiarity with pharmacy regulations, compliance protocols, and operational standards is preferred.
  • Technical Proficiency: Skilled in queue management tools, workflow platforms, and standard office software suites.

 

Location/Hours:

  • Fully onsite salaried role located at 400 S Woods Mill Rd, Suite 100, Chesterfield, MO;  Monday - Friday +rotating Saturdays

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Create a Job Alert

Interested in building your career at Blink Health? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Blink Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.