Senior Manager, Partner & Project Management
Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
The Patient Services Operations team is at the forefront of the company mission to bring
affordable prices and deliver the best possible experience for all of our patients. We are seeking
an experienced performance & project management leader to join our team. This leader will
manage external partner relationships, drive performance excellence and innovation, and
collaborate with other Blink teams to positively impact customer experience. The ideal candidate
will draw from experience in Business Process Outsourcing (BPO) account management,
contact center key performance indicators, and corporate leadership roles, demonstrating their
ability to manage relationships, think strategically, drive process improvements, own project
strategy and execution, and make data-backed decisions in a high-stakes, high-speed
environment.
What you’ll do:
● You will collaborate with partner-based teams to deliver the highest standard of customer
obsession and service delivery.
● You will manage relationships and alignment with key stakeholders across the
organization, influencing organizational priorities and business and/or technology
direction.
● You will have a key role in defining the long-term network and vendor strategy
● You will identify, develop and optimize organization processes, playbooks, or tools.
● You will deep dive inefficiencies; drive improvement through scalable mechanisms.
● You will triage issues, owning resolution, root cause analysis, and corrective action plans
● You will benchmark and facilitate best practices, analyze and monitor compliance; drive
improvements through reporting and recommendations.
● You will review and drive execution of contracts with a focus on commercial terms:
pricing, payment terms, volume commitments, rebates, etc; liaise with the legal team in
the execution of agreements.A successful applicant will fit the following criteria:
● Bachelor's degree or equivalent working experience;
● Experience in the healthcare industry is a plus.
● 7+ years of experience as Partner Manager for Outsourced Customer Service.
● 5+ years of project management experience.
● Excellent stakeholder management and relationship-building abilities, coupled with
strong written and verbal communication skills.
● Skilled at negotiating high-impact agreements in fast-paced, high-growth environments.
● A proven ability to navigate ambiguous situations and drive resolution, along with
experience managing complex, cross-functional initiatives.
● Strong analytical skills
● Ability to thrive in a fast-paced, dynamic environment and navigate ambiguity.
● The ability to travel as needed up to 50% of the time.
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its
services across a massive population. At Blink, we have a huge impact on people when they
are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest
growing healthcare company in the country and are driving that impact across millions of new
patients every year. Our business model not only helps people, but drives economics that allow
us to build a generational company. We are a relentlessly learning, constantly curious, and
aggressively collaborative cross-functional team dedicated to inventing new ways to improve the
lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate
on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status.
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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