HR Generalist, Pharmacy Operations

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. 

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Full-time role in Pittsburgh, PA (Robinson Township)

We're seeking an HR Generalist to support our rapidly growing Pharmacy Operations team at BlinkRx. Reporting to the Senior HR Business Partner, this role will provide day-to-day HR support to our large hourly workforce, coach frontline managers on employee relations matters, and help maintain a compliant and engaging workplace across our operations locations.

BlinkRx is a fast-paced, high-growth company. To thrive here, you must be comfortable with change, adaptable to shifting priorities, and proactive in solving problems.

Responsibilities

Employee Relations 

• Support frontline managers with employee relations matters, performance management, and day-to-day HR questions across hourly operations.
• Assist with workplace investigations including gathering facts, documenting findings, and escalating complex issues appropriately.
• Coach managers on performance conversations, progressive discipline, and policy application.
• Review and provide guidance on corrective actions and performance improvement plans.
• Support responses to unemployment claims and employment-related matters

Employee Experience & Operations Support

• Partner with People Operations to coordinate FMLA, leave of absence, and accommodation requests.
• Support new hire onboarding coordination with People Operations, IT, and Workplace Services.
• Conduct exit interviews for hourly employees and identify trends in turnover data.
• Ensure accurate completion of termination documentation, checklists, and offboarding processes.
• Serve as a point of contact for day-to-day employee lifecycle questions.

People Programs & Leadership Support

• Support talent programs, including performance reviews, calibration sessions, and goal-setting processes for hourly populations.
• Help managers document employee issues and deliver effective feedback.
• Build manager capability to handle routine employee relations matters independently.
• Maintain awareness of employee performance, engagement, and other metrics to identify trends.
• Support change management communications for HR programs and organizational updates impacting operations teams.

Qualifications

• Bachelor's degree in Human Resources, Business, or a related field is required.
• At least 3–4 years of HR generalist experience supporting hourly populations in a production or metrics-based environment.
• Strong working knowledge of employment law (FMLA, ADA, etc.) and HR best practices.
• Experience coaching managers and handling standard employee relations issues with sound judgment.
• Excellent communication, problem-solving, and documentation skills.
• Experience in pharmacy, healthcare, fulfillment, or high-volume operations environments is preferred.
• Experience operating in a fast-paced, high-growth, and constantly evolving environment.
• Ability to work independently while building strong, trust-based relationships across teams.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.