Outbound Patient Specialist| Hiring Now | No Experience Needed | Onsite- Pittsburgh

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. 

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Role: 

As an Outbound Patient Specialist, you will support patients throughout their prescription journey by conducting outbound outreach, assisting with program enrollment, coordinating insurance and financial assistance processes, and helping patients complete prescription orders. This role focuses on delivering a positive patient experience while supporting pharmaceutical programs by ensuring accurate documentation, resolving issues, and collaborating with internal teams. The specialist follows established procedures, escalates complex issues when needed, and maintains strict compliance with privacy and security standards.

What you’ll do:  

• Perform outbound patient outreach to support program enrollment, prescription onboarding, and completion of prescription orders
• Assist patients with benefits coordination, insurance verification, and financial assistance assessments
• Provide patient support for pharmaceutical programs and triage clinical questions to a pharmacist when required
• Place outbound calls to patients, healthcare providers, and insurers to resolve routine issues and gather necessary information
• Document all patient interactions, call details, and data discoveries in accordance with operating procedures
• Utilize appropriate escalation channels to address patient needs and resolve open issues in a timely manner
• Research required information using approved tools and available internal resources
• Maintain confidentiality of patient and proprietary information in compliance with HIPAA and company policies
• Perform all tasks in a safe and compliant manner consistent with corporate policies and State and Federal regulations
• Collaborate cross-functionally with management, pharmacy teams, compliance, and other internal partners to support patient care
• Develop working knowledge of assigned pharmaceutical programs to effectively guide patients through their journey
• Support a patient-first experience by identifying opportunities to improve processes and sharing feedback with leadership

Qualified Candidates:

• High school diploma or GED equivalent. An associate's or Bachelor's degree is a plus
• No prior customer service experience required; we’re looking for individuals with strong aptitude and a genuine interest in working in a customer-focused environment
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• Fast learner with strong technical aptitude and the ability to learn complex new software quickly
• Strong verbal and written communication skills
• Comfortable working with ambiguity and shifting priorities
• Curious mindset with a desire to continuously improve
• Self-starter and go-getter who takes initiative and ownership
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally

Location/Hours:

• Full time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Availability for Monday-Friday :  8:00 AM to 9:00 PM EST ( 8 hour shift )
• OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm EST
• Availability for rotating Saturday shifts 9 AM -5 PM EST 
• Scheduling flexibility, as your schedule may change over time according to business needs

Benefits

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking
• Free shuttle service

#blinkindeed

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.