Solutions / Service Designer

At Blip, we're looking for a Service Design to join our Pre-Sales team, with the mission to identify, design, and validate innovative solutions focused on user and customer experience and aligned with our intelligent contact platform and the Go Global strategy.

You’ll play a key role in the evolution of our products and business models, working closely with Solution Architects, product teams, and clients—turning challenges into scalable, sustainable, and profitable solutions.

The main responsibilities you will have are:

• Design and validate solutions focused on innovation, business viability, and customer experience.
  
  
• Identify opportunities for product evolution for strategic accounts.
  
  
• Run experiments and test hypotheses to propose replicable, scalable solutions.
  
  
• Facilitate collaborative workshops to help teams and clients align and co-create impactful ideas.
  
  
• Conduct user research, market analysis, and develop prototypes of conversational solutions.
  
  
• Apply methodologies such as Design Thinking, Service Design, and Lean UX to discover the best possible solutions.
  
  
• Act as a bridge between technical and commercial teams, ensuring a holistic, customer-centric approach.

What are the requirements?

• Degree in Design, Social Sciencies, Innovation, or related fields.
  
  
• 2+ years of experience in service design, product design, pre-sales, or innovation consulting.
  
  
• Strong knowledge and application of e Design Thinking, Service Design, Business Model Canvas, etc.
  
  
• Experience facilitating workshops and working with cross-functional teams and stakeholders.
  
  
• Ability to translate complex customer needs into feasible technical and business solutions.
• Comprehensive use of Figma, Mural or Miro, image edition software, Notion, Asana or any similar platform.
  
  
• User-centric mindset, strategic thinking, creativity, and a collaborative attitude.
  
  
• Advanced English (written and spoken).

• Plus if you:
  
  Speak Portuguese
• Have experience with Saas