Service Product Manager

We are looking for someone to fill the position of Service Product Manager at Blip, working in our Professional Services unit. You will collaborate directly with the client, designing and delivering value to the business through the development and evolution of customer service chatbots, services and campaigns (conversational intelligence) within our BLIP platform.

You will be the strategic business leader within a technical team that develops and improves chatbots for clients in the Professional Services area. As a Service Product Manager, you will be responsible for ensuring that the product developed achieves business results and user satisfaction through solid and constructive management: product vision, KPI monitoring and management, roadmaps, release prioritisation and stakeholder management.

Your purpose will be to impact our clients' businesses through innovative products, aligned with each client's strategic objectives.

If you are a Person with a Disability (PwD), please note that all vacancies at Blip are also inclusive. We look forward to receiving your application! 🚀

The main responsibilities you will have are:

• Develop a product evolution roadmap aligned with the client's strategic objectives, considering planned initiatives to validate hypotheses and opportunities identified through discovery.
• Deliver products following Blip's working methodology (software mindset), ensuring that the scope is delivered on time and with the quality expected by the client.
• Plan and launch product/chatbot project releases in close collaboration with Digital Cell leaders (multidisciplinary lean/agile development teams).
• Promote data-driven decision-making, maximising impact and generating value for the business.
• Coordinate the understanding of project stakeholders' needs and expectations through personalised and automated communication solutions.
• Guide the team in product management best practices, with a focus on lean/agile development and continuous value delivery.
• Liaise directly with the customer to define strategies and enhance the success of the chatbot.
• Build and develop a high-performance team focused on generating value for the customer.

We expect you to:

• Be a strategist, focused on product objectives, with negotiation skills to propose and prioritise features that meet user needs.
• Manage the entire lifecycle of chatbot projects, from conception to implementation and maintenance.
• Collaborate with multidisciplinary teams to define scope, schedule and resources.
• Coordinate and facilitate meetings and workshops with customers to understand requirements, align expectations, and validate solutions.
• Assess and mitigate risks, anticipating obstacles and proposing solutions.

What are the requirements?

• Ability to lead multidisciplinary teams and foster a collaborative environment.
• Knowledge of key indicators and KPIs for product development.
• Communication and expectation management skills in large accounts.
• Experience in agile methodologies and their ceremonies.
• Knowledge of facilitation techniques.
• Experience leading teams.
• Familiarity with AI applications and innovation projects.
• Experience in product and project management.
• Advanced English.
• Strong communication and negotiation skills, with the ability to interact effectively with customers and stakeholders.
• Knowledge of agile processes and software development.
• Proficiency in project management tools (Azure, Jira, Trello, roadmap, status report, etc.).
• Ability to analyse data and reports to support client decision-making.

It will be a plus if you have:

• Additional languages spoken in the European territory,