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What You'll Do
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Onboarding Analyst
Madrid
We’re looking for a Customer Onboarding Analyst to join our team at Blip!
In this role, you’ll guide new customers through every step of their onboarding journey — from platform access and configuration to training, activation, and removing any roadblocks along the way.
Your mission is simple: ensure our customers achieve the goals that motivated them to choose our solution. You’ll work closely with multiple teams across the company to help customers adopt and fully understand the Blip platform.
At Blip, we are committed to building an inclusive environment. All of our positions are open to people with disabilities, and we strongly encourage you to apply.
In this role, you’ll guide new customers through every step of their onboarding journey — from platform access and configuration to training, activation, and removing any roadblocks along the way.
Your mission is simple: ensure our customers achieve the goals that motivated them to choose our solution. You’ll work closely with multiple teams across the company to help customers adopt and fully understand the Blip platform.
At Blip, we are committed to building an inclusive environment. All of our positions are open to people with disabilities, and we strongly encourage you to apply.
What You'll Do
- Align customer goals with their use of Blip and guide them throughout the onboarding process.
- Collaborate with internal teams to identify and remove blockers in the customer journey.
- Document customer projects to ensure clear and smooth internal handoffs.
- Manage onboarding timelines and deliver all project milestones on schedule.
- Activate communication channels based on the project’s needs.
- Deliver training sessions on the Blip platform.
- Review and improve processes and documentation within the area.
- Map workflows, customer pain points, and opportunities for improvement.
- Lead internal initiatives and experiments to enhance customer experience.
- Manage your customer portfolio effectively, ensuring on-time project delivery and high satisfaction levels.
- Create materials to help customers better understand and use the platform.
- Act as the voice of the customer, sharing relevant technical or relational challenges internally.
- Collect continuous customer feedback and share insights with internal teams.
What We’re Looking For
- Fluent in English or Spanish to conduct customer calls.
- Proven experience in customer onboarding within a technology company.
- Knowledge of key onboarding and Customer Success metrics.
- Experience with tools such as HubSpot and Power BI.
- Strong creative problem-solving skills.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical audiences.
- Data-driven decision-making.
- Strong time management and prioritization skills.
- Experience in crisis management and negotiation.
- Proactivity, ownership, and strong interpersonal skills.
- Experience in project management.
- Ability to quickly adapt to new technologies and learn fast.
Nice to Have
- Experience using the Blip platform — through previous projects, certifications, or courses.
- Experience with agile project management methodologies.
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