Head of Expansion & Customer Success

We are looking for a senior professional with a strong track record in strategic Customer Success roles, experienced in managing and growing relationships with large enterprise accounts across the region. This role requires a business-oriented mindset, with a clear focus on revenue growth, customer value generation, and inspirational leadership.

Key Responsibilities

1. Business Growth & Market Expansion

• Drive the expansion of the Enterprise segment across the region;
• Identify and develop new business opportunities while strengthening relationships with existing strategic clients;
• Own and lead revenue growth initiatives, ensuring consistent business impact;
• Act as a key partner to clients, supporting their transformation journeys and maximizing value realization;
• Report directly to Executive Director EMEA;

2. Customer Success Strategy & Execution

• Define and execute a scalable Customer Success strategy aligned with business goals;
• Shift Customer Success from a reactive to a proactive, value-driven function;
• Ensure retention, expansion (upsell/cross-sell), and long-term customer satisfaction;
• Leverage data and insights to drive decision-making and improve customer outcomes;

3. Team Leadership & Development

• Lead and develop a growing Customer Success team, starting with two team members;
• Coach and empower the team to adopt a strategic, revenue-oriented mindset;
• Foster a high-performance culture aligned with BLIP’s values;
• Build capabilities to strengthen customer relationships and market presence;
  
  

Requirements

• Proven experience in Customer Success, Account Management, or similar leadership roles within B2B SaaS environments;
• Strong knowledge of the Enterprise market in EMEA;
• Demonstrated ability to drive revenue growth and manage complex client relationships;
• Experience working in fast-growing and dynamic environments;
• Excellent leadership, communication, and stakeholder management skills;
• Strategic thinking combined with hands-on execution capability;
• High adaptability and ability to learn quickly;
• Fluency in English and Spanish;

Nice to Have

• Experience in AI, conversational platforms, or digital transformation solutions;
• Portuguese is a strong plus;
• Strong alignment with BLIP’s culture and values;