Compliance Operations Manager

Blockchain.com is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain.com has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.

We are looking for an outstanding compliance professional to join our fast-growing team as the Compliance Operations Manager. This role, reporting to the Chief Compliance Officer, will be responsible for overseeing Compliance operations for the function. 

We are looking for a highly motivated, adaptable, and collaborative professional who can handle ambiguity and enjoys building. As the Compliance Operations Manager you will be responsible for managing the Financial Intelligence Unit, Enhanced Due Diligence, and Periodic Review processes ensuring regulatory adherence and enabling efficiency and operational excellence. If you have experience in a fast-paced environment and are looking for an opportunity to be a member of an innovative compliance team in the cryptocurrency space, this is the perfect opportunity for you!

Role:

The Manager will oversee the implementation of effective compliance operations strategies, streamline operational processes, and maintain the highest standards of integrity while managing risk in a fast-evolving regulatory environment for cryptocurrency and blockchain technology.

WHAT YOU WILL DO:

• Oversee the implementation of FIU, EDD and Periodic Review day-to-day processes, ensuring full adherence to regulatory expectations and aligned with industry best practices. 
• In partnership with Compliance, Legal, and Product colleagues, you will create and scale operational mechanisms to manage productivity, improve quality, and contribute to best-in-class compliance operations.
• Maintain key performance indicators (KPIs) to measure the effectiveness of compliance operations, including alert volumes, false positive rates, and investigation times. Utilize an in-depth understanding of metrics, reporting, and capacity planning to make informed data-driven decisions.
• Develop and deliver dashboards and reports to senior management, regulators, and other stakeholders.
• Create and scale operational mechanisms to manage productivity, improve quality, and contribute to best-in-class operational processes.
• Develop, implement, and manage risk-based rules to ensure effective monitoring across diverse geographies and product offerings.
• Manage vendor relationships that support operational processes including transaction monitoring, screening, blockchain monitoring, etc. 
• Leverage technology to automate workflows, implement operational efficiencies, and enhance operational scalability as the business grows.
• Build and manage a global team of compliance professionals responsible for investigation and filing regulatory reports and supporting other ad-hoc strategic compliance initiatives.
• Work closely across the Compliance team with MLROs and the Head of Financial Crimes Compliance, as well as cross-functionally with Product, Engineering, Data, Legal, and others.
• Provide training, mentorship, and career development opportunities for team members.
• Foster a culture of compliance awareness, efficiency, and collaboration
• Act as a key liaison with regulators, auditors, and external advisors on transaction monitoring and sanctions compliance.

WHAT YOU WILL NEED:

• Minimum of 10 years of relevant AML experience.
• Knowledge of the laws, regulations, and guidance governing AML / CFT, Sanctions / illicit finance and regulatory reporting
• Experience managing and implementing operational processes in crypto compliance, including using blockchain monitoring tools 
• Comfort working in a global environment across time zones
• Experience working to drive programmatic and operational efficiencies using data and automation
• Ability to successfully manage competing priorities in a fast-paced tech-driven environment
• Exceptional communication skills for engaging with regulators, leadership, and cross-functional teams.
• Ability to balance regulatory compliance with business growth and innovation.

COMPENSATION & PERKS

• Full-time salary based on experience and meaningful equity in an industry-leading company
• This is a role based in our London office, with a mandatory in-office presence three days per week.
• Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.
• ClassPass 
• Budgets for learning & professional development 
• Unlimited vacation policy; work hard and take time when you need it
• Apple equipment
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
• Flexible work culture 

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.

You may contact our Data Protection Officer by email at dpo@blockchain.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.  Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.